Leasing Consultant

Neighbor to Neighbor (N2N) is a long time service provider in Larimer County focused on housing stability, because a stable home is the foundation for success. N2N provides a positive and appreciative environment for dedicated and supportive staff to innovate, produce, and collaborate with community partners and empower clients. Staff members should believe in and adhere to N2N’s values of: Compassion, Empowerment, Innovation, Collaboration, Professionalism, Passion, Diversity, and Excellence.

N2N's Leasing Consultants are responsible for facilitating leasing services and maintaining positive resident relations of Neighbor to Neighbor’s affordable multi-family apartments in Loveland and Fort Collins.

KEY POSITION RESPONSIBILITIES:

Compliance/Leasing:

Provide support and accurate information to prospective and current residents securing affordable housing with N2N

Maintain records according to established procedures

Process applications and secure deposits in accordance with appropriate procedures

Support apartment turn processes to ensure resident move-ins are on time

Complete move-in processes including orientation to community, explanation of N2N programs, file compliance

Ensure renewal process is completed accurately and timely by distributing and managing notices, filing paperwork and conducting inspections

Support the house rules, cleanliness, curb appeal, and safety of the community on an ongoing basis.

Educate prospects and residents on the utilization of the RentCafe database system

Maintain and facilitate open communication with residents and property team through written and verbal communication

Consistently implement policies of the community

Distribute all company or community-issued notices

Resident Relations:

Support resident success by helping residents meet their goals

Assist with coordinating community building programming, events, and youth programs

Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.

Support resident services by referring residents to the Eviction Prevention Program, Work with Resident Services to set clear expectations. Address EPP (Eviction Prevention Program) needs in timely manner to promote accountability and resident success

Administrative:

Provide courteous and professional customer service

Maintain current and updated resident files with necessary information including certifications and inspections

Accept rental payments and give immediately to the appropriate party

Process accurate monthly reports on leases and renewals

Ensure policy and Fair Housing compliance

Collaborate with Maintenance, Resident Services, Management and other N2N teams

Other duties as assigned

QUALIFICATIONS AND SKILLS

At least 1+ years’ experience in leasing, compliance, social work, or customer services fields

Bilingual Spanish-speaking candidates strongly encouraged to apply

Experience with Affordable Housing/Tax Credit/Section 8 Housing (Preferred)

Must be customer-service driven and detail-oriented

Microsoft Office and computer knowledge is expected

Yardi Systems database experience is a plus

Must possess a valid driver’s license and have dependable transportation

JOB TYPE: The Leasing Consultant position is full-time, 40 hours per week. The position will require sitting at a computer, meeting with clients, and reliable transportation to apartment communities throughout the community. Position is eligible for benefits, including paid time off (PTO), health/dental/vision/life insurance, and a 401k match.