Project Manager Senior Specialist

Project Manager / Technical Account Manager

Responsibilities:

Serve as Primary point of contact to TradeGuards client base and manage all client communications.

• Act as the technical expert and client environment SME for in house software in order to troubleshoot daily data issues.
• Investigate daily data issues and processes on complex environments and large data by analyzing in house or third party data using data manipulation techniques.
• Create new or modify existing processes to streamline testing and troubleshooting.
• Drive daily customer onboarding/off-boarding/testing and implementation requests.
• Liaise with customers, developers and test teams to ensure high quality releases of new software.
• Lead key project initiatives with internal and external stakeholders to reach desired outcomes. Ensures all critical project issues are addressed and/or resolved prior to launch and progress is effectively communicated to all stakeholders.
• Assist junior members of the team with their progress on daily tasks.

Skills, Requirements, and Competencies:

• Exceptional verbal and written communication skills internally and externally with high profile customers.
• Ability to work and manage high demanding customers in the financial space.
• Hands on experience with UNIX/LINUX, Fix Protocol.
• MySQL Database experience is preferred.
• Experience with working on various software configurations.
• Knowledge of Kakfa and Kubernetes is preferred.
• Strong leadership ability and proven track record on delivering a project from beginning to the end.
• Ability to work effectively with individuals/stakeholders at all levels of the organization.
• Strong analytical and problem solving experience.
• Strong negotiation and influencing skills (especially in navigating stakeholder expectations and scope creep).
• Proven ability to be both tactical and strategic in leveraging people/process/technology to solve business problems and to proactively recommend business process improvements.
• Demonstrated experience providing business resource/timeline estimations for moderate to complex efforts.
• Comfortable working in a fast-paced environment with multiple project workload across a demanding stakeholder group(s).

Education, Professional accomplishments, and Experience:

Education

BA/BS preferred in Computer Science, Information Technology, Engineering, Finance, Business or related degree

Experience

• At least 5-7 years of client support experience and 8-10 years of technical project management experience
• Must have experience with Unix, FIX, software configuration, Linux; scripting is a plus
• Previous Operational experience is strongly preferred.
• Asset class knowledge of Equities and Derivatives; Knowledge of Fixed income a plus
• Familiarity with various types of Market Data and Reference Data is a must. Familiarity with Reuters data is a plus.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.