Help Desk Support Technician - Level 1

RESPONSIBILITIES:Kforce has a client that is seeking a Help Desk Support Technician - Level 1 in Costa Mesa, CA.Duties: Call Center Agent for -internal- IS Help Desk, providing problem resolution, problem notification and problem escalation for general IS-related problems and issues Agents may also be assigned to participate in projects impacting the business or projects geared towards the improvement of process Help Desk Support Technicians provide quality first-level technical support to enterprise staff, giving prompt, and professional resolution to questions or problems related to enterprise standard client software (off the shelf as well as internally developed), hardware, printers, voice systems, internet access, and network connectivityREQUIREMENTS: High School diploma/GED required BS in Information Technology related field preferred Course work in a recognized certification program (A+, MCSE, MCP, etc.) desired Minimum 2 years of IS experience with the support of desktops, servers and other infrastructure related hardware and software Experience in high-volume tech support call center environment is preferred Knowledge and experience with Microsoft Office products Good communication and customer service skills a must Basic IT experience/knowledge/understanding Phone IT/Tech Support experience Experience with Windows Experience with Passwords/Remote Access, etc. Understanding of Networking helpful but not required Experience with problem management tools, such as BMC Remedy, preferredKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.