22 Nov
Systems engineer Product Team
Vacancy expired!
Core Responsibilities:
- Operational Duties
- Train increasing skill set focused on DevOps tools and emerging technologies
- Create and update documentation and collaborate with other professionals
- Participate in the Skyline Agile/SCRUM planning process, team meetings, trainings
- Develop scripts/code in line with Skyline process standards
- Participate in functional code review process
- Assist with process integration and continuous improvement enhancements with Product, Networking, Engineering, QA, and Desk teams for DOT platform
- Specialization in DevOps, Containerization, CI/CD, VMWare/VSphere,
- Operational Support (ITSM)
- Incident/Request/Problem resolution and escalation for client/internal
- Utilize existing change control (CAB) process
- Participate in Product Operations on-call rotation
- Respond to customer support calls, emails, and tickets
- Follow established SOPs and organizational governance
- Create and share knowledge through documentation and training
- Service Delivery/Integration
- Configure the Skyline applications (containers) on Linux platform OEM servers
- Remote or on-site install of the appliance (server) at client site(s)
- Establish additional configurations as required on site to support Skyline software suite
- Execute DOT related project/task work as required
- Assist with monthly DOT performance reporting
- Professional/Personal Development
- Relevant certification(s), skills enhancements
- Understanding Product Code to better troubleshoot
- On Site Support/Travel
- Dispatches for break fix (incidents), deployments (new clients), maintenance/upgrades.
- Other Duties as Assigned
- Excellent communication ability – verbal and written
- Adept with MS Office Suite/Sharepoint (& Visio)
- Comfortable working in a team, and individual setting
- Tool Experience: Ansible, Docker, Kubernetes, Git, ServiceNow, SolarWinds
- Scripting: Perl, Python, JavaScript, bash, sh
- Linux Proficiency: CentOS, Ubuntu, Debian, RedHat
- Eng/Dev: Object orientation, debugging, database, networking, testing, vim/emacs, etc
- Certification(s) [sought after, but not required]
- AWS Certified DevOps Engineer (path), Splunk, Elasticsearch, Kubernetes
- Foundational understanding of IP routing technologies
- Adept and familiarity with Cloud/Virtual Systems: AWS, Google, Azure | VMWare
- Bachelor’s degree from four-year accredited University (IS, COSC, ENG, degrees preferred)
- Or equivalent combination of experience
- 2-5 years relevant experience
- 1-2 years in operations and/or helpdesk type role
- 1-2 years scripting major/minor solutions
- 1-2 years participating in the SDLC of software products
- 0-1 years direct cloud technology experience
- 1-2 years with automation tools
Vacancy expired!