23 Nov
Senior Director, IT (Robotic Process Automation)
Missouri, Marylandheights , 63043 Marylandheights USA

Vacancy expired!

JOB SUMMARYResponsible for directing and implementing corporate IT initiatives that support the strategy and goals of the corporation, with a focus on Call Center Technology. Builds strategies to manage back-office work items across various business units, directing and implementing back-office tools and technologies with specialized focus on Robotic Process Automation (RPA) , Business Process Automation ( BPA) and ticketing platforms solutions. . Leads the evaluation and acquisition of new technologies and tools to improve the organization's internal operations and data delivery. Continually evaluates technology strategies. Identifies and develops new technological directions. Leads the organization in their deployment. Advises leadership of enhancements to existing applications and implementation of new systems. Provides strategic guidance and technical assistance to corporate and field management on IT issues.MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently supports all efforts to simplify and enhance the customer experience. Oversees a sector of the IT functional area.Assists with setting the IT plan according to the IT and corporate strategy.Directly manage resources with management responsibilities such as, hiring and retaining talent, performance evaluation, coaching and overall high-performing team buildingResponsible for the management of both internal and external vendor solutions and provide strategic and technical leadership.Identify RPA and automation opportunities across business units, build investment and benefit proposals, influence business units to adopt process automations to gain operational efficiency and improve customer and agent experience. Measure Business impacts of RPAs and Automations and iterate through the improvement process.Accountable for the function's budgets and approves related capital expenditures.Assists with the creation and successful management of multi-million dollar budgets.Assists with negotiating multi-million dollar contracts with third-party vendors.REQUIRED QUALIFICATIONSSkills/Abilities and KnowledgeAbility to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional mannerBasic computer skills, with proficiency with Word and ExcelKnowledge of computer and/or network systems, applications, procedures and techniquesExperience leading others and providing constructive feedbackDemonstrated interpersonal skills and ability to work effectively and collaboratively with a wide range of stakeholdersSkill in organizing resources and establishing prioritiesAbility to learn and support new systems and applicationsAbility to work with others to quickly resolve problems, handle requests or situationsProven knowledge of information technologies and methodologies related to assigned IT segment or areaA team player with the ability to enable changes in the business processes and ability to work cooperatively with all groups is essentialAbility to multi-task and handle on a proactive basis, changing priorities in a fast-paced environment in order to maximize time-management and efficienciesDemonstrated ability to successfully distill complex technical information into clear, concise yet comprehensive communication materialDemonstrated ability to meet rigorous deadlines while managing multiple projects concurrentlyAbility to make decisions and solve problems while working under pressureOutstanding work ethic; displays a high sense of urgency to resolve issues quickly and efficientlyProven knowledge of information technologies and methodologies related to assigned IT segment or area, including RPA, BPA, Ticketing/Queue managementAbility to exercise, on a regular basis, independent judgment and discretion in performance of job dutiesAbility to recruit, motivate, develop, and direct people as they work, identifying the best people for the jobSuccessful history of working in and leading teams to meet business needsEducationBA/BS in Information Technology, Computer Science, MIS or related field or equivalent work experienceRelated Work Experience10+ Years of IT work experience7+ Years of Leadership experience5+ Years of Project Management experience5+ Years of RPA/BPA TechnologiesWORKING CONDITIONSOffice environment IGN805 295459-1 295459BR

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