Home Services Fulfillment Supervisor & Team Leader

We are a home services and exterior maintenance (gutters and windows) company based in Seattle with 40 employees.

We are looking for a full time, long term Services Supervisor to lead our team of 15+ technicians and take responsibility for overall service quality.

Your time will be spent mostly on job sites and in our warehouse, coordinating your team of technicians and ensuring each and every job is completed on time and with a high level of customer satisfaction. Your focus will be on keeping both our technicians and our customers happy by ensuring proper equipment and materials are delegated, adhering to daily schedules, and reducing service re-visits.

Requirements:

- Leadership experience: You will lead a team of 10-20 technicians, hold meetings, give pep talks, reward and reprimand. Experience in management and/or supervisor roles is essential.

- Knowledge of home services: You must have an understanding of what it takes to complete jobs such as gutter clearing and installation, moss removal, window cleaning, pressure washing, etc.

- Excellent multi-disciplinary communication: You will be in direct contact with all of our technicians, and will also have to relay information to our dispatch coordinator and our receptionists in real time.

- Strategy Oriented: have a mind for optimizing processes, solving problems, and making things as efficient as possible.

- Entrepreneur mindset: our company sometimes experiences growing pains. We are looking for a leader with creative and scalable solutions

Responsibilities:

- Lead weekly meetings with our entire technician team

- Update and maintain skill assessments for each technician

- Schedule and coordinate training as necessary

- Onboard new technicians & act as primary HR rep

- Oversee all jobs on the calendar & ensure they are properly completed and filed

- Make recommendations for rewards and reprimands

- Ensure all technicians have the proper job materials and equipment

- Recommend or build optimized processes for handling jobs, re-visits, and equipment delegation

- Manage warehouse operations & inventory control

- Visit job sites to supervise technicians

Compensation will vary based on experience and what you can bring to the table. Please include your requirements when applying.

To apply: Please send your resume and a short cover letter to the craigslist email relay and we will be in touch with the next steps.

Thank you!