28 Nov
Helpdesk / Desktop Support Manager: strategic / hands on end user mgmt for Win OS / Server, Azure AD / O365
Vacancy expired!
KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for an
IT Helpdesk / Desktop Support Manager: strategic / hands on end user mgmt for Win OS / Server, Azure AD / O365, etc. + global follow the sun support Do you continuously seek ways to drive process improvements? Do you enjoy collaborating with the cross-functional teams to drive excellence in strategic sourcing, supplier management and operational objectives? If you want to be rewarded for taking charge and getting things done at a company with an exciting story, cutting-edge products, and a group of awesome co-workers, then look no further, we've got the job for you Here's why you'll love this job- Your input will be used to improve the employee experience
- You love working with emerging technology and being able to implement it globally
- Your work will help keep us productive allowing for expansive growth
- You'll have a great opportunity to expand your technical knowledge and your leadership skills
- You love working on multiple projects in a fast-paced environment
- Build and implement a global support model to improve employee experience
- Collaborate with cross functional teams to support company initiatives and emerging technology (for helpdesk/desktop services)
- Assist with budget planning and asset management
- Perform Analysis of KPIs, SLAs and IT service performance metrics
- Managing tickets, staff, and assets (hands on when needed)
- Assist in merger & acquisition projects
- Set up a follow the sun support for our global locations, hiring staff where needed at global sites
- Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
- Relevant certifications preferred
- 3+ years of tactical/strategic leadership / management of helpdesk/desktop teams that includes:
- Strategic:
- Building out / implementing best practices / processes / procedures (including change mgmt)
- Strong vendor mgmt
- Setting up a follow the sun for global support
- Strong ability to mentor / grow / hire / retain a team (globally)
- Creation of an amazing onboarding/off-boarding employee experience
- Mergers & acquisitions experience (for end user mgmt is desired)
- Partnering with IT Manager and InfoSec Manager on securing our environment (PCI / GDPR, etc.)
- Tactical:
- Ability to roll up your sleeves & support an end user ticket if it comes in (if we are short-staffed or you are walking the floor & a user grabs you). This would include Windows OS, Windows Server, O365, Azure Active Directory, VOIP, network troubleshooting (VPN, Wifi, etc.), etc.
- Proven track record of developing and providing SLAs and Service Desk deliverables
- Strong knowledge of systems and networking software, hardware, and networking protocols
- Exceptional interpersonal skills, with a focus on listing and questioning skills
- Ability to travel internationally 1-2x (eventually / right now travel is restricted due to COVID-19)
Vacancy expired!