Sr. Telecommunications Engineer

Summary Under minimal supervision the Sr. Telecommunications Engineer is responsible for the design, implementation, operation, and maintenance of Denver Health's voice/video/collaboration systems and services. The position will provide technical guidance and leadership to the Denver Health Telecommunications Team and will work closely with IT leaders to set strategy and direction for the designated technologies.Essential Duties and Responsibilities 1.Develop and implement scalable voice/video/collaboration solutions for clinical and campus environments 2.Working within established change control processes, assess the overall impact of any change to the environment and present associated risk factors to management. Perform change management activity associated with the voice/video/collaboration infrastructure ensuring service reliability. 3.Working within the ITIL framework, troubleshoot software and/or hardware problems for VoIP and network based systems with a focus on long term resolution 4.Create and maintain VoIP and network documentation 5.Train and mentor junior technical team members 6.Collaborate with other Denver Health technical IT teams, users, as well as 3rd party vendors. This requires strong verbal and written communication skills. 7.Particpate in a monthly on-call rotation 8.Establish and execute lifecycle refresh plans for the telecommunication team's systems 9.Other duties as assigned. Education and Experience1.Bachelor's Degree preferred. Concentration in MIS or equivalent technical field preferred. 2.Five years of technical experience in VoIP and LAN/WAN infrastructure management required. 3.In lieu of a Bachelor's degree, HS diploma/GED and 11 years of technical experience in VoIP and LAN/WAN infrastructure management required. 4.One year of Health Care Industry experience is preferred.Knowledge, Skills and Abilities 1.Cisco Communications Manager 2.Cisco Unity Connection 3.Cisco UCCX(includes scripting) 4.Cisco Finesse 5.Cisco Emergency Responder 6.Cisco Voice Gateways 7.Cisco Presence 8.Cisco Jabber 9.Cisco Expressways 10.Cisco Meeting Server 11.Cisco WebEx 12.Cisco WebEx Teams 13.Cisco Telepresence 14.MGCP 15.SIP 16.H.323 17.T.38 Faxing Protocol 18.Voice and Data Circuit Provisioning/Troubleshooting 19.Analog Technologies 20.Video and Audio Conferencing 21.Paging Systems 22.Call Recording 23.Network Concepts 24.Network QOS 25.Network Monitoring and Management Tools 26.ITIL Processes 27.Ability to clearly explain concepts and problems to employees and clients in non-technical terms 28.Server Virtualization(UCS/VMware) Computers and Technology 29.Proficient in Microsoft Office Suite 30.IT and networking knowledge Certificates, Licenses and Registration 1.CCNP Collaboration preferred.LocationMain Campus, Denver, COMust live in or relocate to Denver, Colorado. Remote/work-from-home opportunity. Shift DaysWork TypeFull time Pay RangeMinimum: 100,200.00Midpoint: 125,200.00Maximum: 150,200.00All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.Denver Health is an integrated, efficient, high-quality academic health care system that is considered a model for the nation. The Denver Health system includes the Rocky Mountain Regional Level I Trauma Center, a 525-bed acute care medical center, Denver's 911 emergency medical response system, 8 family health centers, 15 school-based health centers, the Rocky Mountain Poison and Drug Center, the Denver Public Health Department, an HMO, and The Denver Health Foundation.As Colorado's primary safety net institution, Denver Health is a mission-driven organization that has provided more than $3.3 billion in care for the uninsured in the last ten years. Denver Health is a leader in performance and quality improvements and remains financially secure, in part, due to its nationally recognized implementation of lean principles in healthcare. Denver Health is a major resource to the community, serving approximately 185,000 individuals and 67,000 children a year.Located just south of downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE)."Denver Health is committed to provide equal treatment and equal employment opportunities to all applicants and employees. Denver Health is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class."