02 Dec
Network Administrator / Service Delivery
Vacancy expired!
- Analyze and document an unfamiliar client / server network environment while assessing the quickest path to resolution for a particular incident affecting the network.
- Review of incident post-mortem and providing RFOs both internally and externally as necessary to inform them of resolution
- Perform rapid analysis of networking incidents and consistently demonstrate the ability to determine the cause
- Ability to handle diverse infrastructure/network environments in a wide cross section of business clients
- Develop client standards based on Thrive best practices and document as well as evaluate needs across client base
- Troubleshoot and research infrastructure/network level issues and network level issues independently
- Vast technical understanding and ability to understand escalation notes and quickly determine and resolve complicated technical issues
- Monitor the service desk service board for escalated service cases
- Prioritize cases escalated from Network Engineers
- Ensure that open service cases are escalated and addressed appropriately from Network Engineers
- Follow Thrives’ best practices for escalating cases from Network Engineers
- Escalate when necessary senior most engineer for further review/troubleshooting
- Work with internal teams to provide consulting to clients on infrastructure/networking best practices
- Provide escalated support, mentoring, and technical leadership to other engineers in the department
- While working in client environments, identify opportunities for improvement and capture those opportunities in central information system
- Identify reoccurring issues that are being dealt with in the support center and develop a plan to resolve via problem management
- Constant review of security best practices in relation to client environments to uncover and proactively resolve any potential risks through change management
- Work directly with Team Lead to implement designated standards across customer base to improve service delivery
- Resolution of incidents related to, but not limited to the following:
- Infrastructure/Networking issues including but not limited to: SSLVPN, Site to Site VPN, Access Rules
- Design, deploy, and maintain client LANs, WANs, and wireless networks, including routers, firewalls, and switches.
- Secures network system by establishing and enforcing policies and defining and monitoring access
- Provide upgrade recommendations on new and existing equipment, hardware, and software upgrades
- Monitor network performance and troubleshoot problem areas as needed.
- Monitor and test network performance and provide network performance statistics and reports.
- Updating network equipment to the latest firmware release
- Bachelor’s Degree, Technical Degree or equivalent work experience
- Excellent problem solver; able to prioritize and coordinate between tasks
- 6+ years network support experience
- Self-motivated, has ability to work independently and in a team environment
- Experience designing network architectures inclusive of LAN/WAN networking
- Experience troubleshooting network configuration and hardware issues
- Knowledge and experience with infrastructure/network technologies
- Excellent written and oral communication skills
- Ability to articulate technical information and convey to non-technical people
- Excellent customer service skills
- Ability to follow previously documented process while notifying management of variables that have not been clarified
- Is available to work after hours when necessary or for on call rotation if applicable
- Must be able to work effectively in a team environment as well as alone
- CompTIA Net +
- CCNA
- NSE 4
- NSE 7
Vacancy expired!