Project Manager - FinTech/Financial - Remote + Onsite (Atlanta, GA)

Manager Notes: Provide location details onsite or remote/virtual (until when?): Virtual until NCR opens the office again. Any specific industry experience you are hoping this candidate to have?: Banking, Fintech, Consulting List 3 most important skills/qualification you MUST see w/in this candidate?: Communication, Organization, self-starter Job Summary Digital Insight an NCR Company helps financial institutions optimize their profitability by continuously innovating how businesses and customers optimize their money. Our solutions empower small to mid-size banks and financial institutions to offer their customers online and mobile solutions to help their customers manage their money. Our new vision for customer care is to create a consistently delightful customer experience through a culture of customer-centric thinking that will dramatically impact our Net Promoter Score and drive revenue growth. We are embarking on a major cultural shift from focusing on traditional call center metrics, to delighting customers by solving their problems while demonstrating that we care. Job Description Responsibilities: Plans and manages multiple projects for higher-risk financial institutions end-to-end Delivers project schedules, status reports and dashboards Delivers meeting agendas and minutes Defines project task priorities, dependencies within project structure Defines project priorities between multiple projects Applies risk mitigation and contingency planning Communicates with project resources and cross functional teams issues/impacts to schedule Deliver high level of customer service as measured by Customer SAT Use of Customer Relationship Management (CRM) tools such as Pivotal (queue, prioritization, cycle time measures) to deliver work Defines and implements new processes for onboarding products Utilizes existing process and leverages experiences from previous projects Delivers reports on process improvement initiatives Delivers reports on new team processes for onboarding new product implementations Understands internal influences in the organization Understands what's important to the project and priorities Encourages successful communication among team members Drives team members to shared vision Clarifies information, communicates and closes gaps, resolves issues and manages the details Understands broader scope and constraints Provides work breakdown structure for project planning and scope definition Attributes: Highly organized with attention to quality work Follows key project management methodology Ability to problem solve, identify solutions and escalations Ability to recognize change in project scope and adjust accordingly Ability to recognize high-level opportunities for improvement and change Working knowledge of personal computers, with the ability to organize information using tools including, but not limited to: database management, Microsoft Project (MPP), spreadsheets, word processing, or other business applications software