03 Dec
Production Support Business Analyst
Vacancy expired!
- Provide second level production support for systems to assist in the resolution of incidents and queries in line with agreed operating level agreements, collaborating with Customer Service and Technology teams as appropriate. Utilize the incident reporting system (Assyst) to analyze incidents and queries and identify common trends to inform product backlogs, areas of improvement in support materials and training, updating these materials as required. Perform system maintenance tasks including maintaining reference data, regular user access re-certifications, testing of production and non-production systems following releases and patching and other tasks as required. The testing activities may require a limited amount of out of hours work on a periodic basis.
- Support will cover new systems/ applications, installation and integration of purchased systems/ applications, modification enhancements / upgrades to existing systems/ applications, and development of methods and procedures. Quickly grasps business concepts and communicates effectively across teams. Performs testing to resolve defects, manage change requests and conducts and drives User Acceptance Testing (UAT).
- Acts as a liaison between the IT development group and business units for the development and implementation of new systems and enhancement of existing systems. Evaluates new applications and identifies systems requirements. Evaluates new IT developments and evolving business requirements and recommends appropriate systems alternatives and/or enhancements to current systems. Prepares communications and makes presentations on system enhancements and/or alternatives.
Vacancy expired!