07 Dec
Ohio,
Cincinnati
, 45201
Cincinnati
USA
Vacancy expired!
SENIOR IT SUPORT ANALYSTWe need to hire a full-time Senior IT Support Analyst. Are you outgoing with an enthusiastic with a positive attitude? Do you want to work with a growing and supportive team? If so, please read on!This helpdesk position earns a competitive base salary with a bonus plan. Compensation for this position is commensurate with experience and education. We also offer excellent benefits, including a referral bonus program, recharge days (1 day off each quarter to do whatever you want to "recharge" your batteries), and an impact day (a paid day off to spend helping a not-for-profit or charity of your choice). Additionally, we provide Wednesday happy hours and "Casual for a Cause" Fridays. If this sounds like the right opportunity in the technology field for you, consider applying today! ABOUT USWe are an office technology company. We provide everything from office equipment to managed IT services, managed content services, and cyber security solutions. Our goal is to make an impact every day for our customers, our community, and our team. We like to work hard and have fun. In fact, we've been recognized as one of Cincinnati's top workplaces for several years.We believe that our success is due to our employee's valuable contributions. We truly care about our people. This is why we strive to provide a fun and engaging work atmosphere. We enjoy having an annual chili cookoff and dessert contest with staff members, an annual holiday party, and an annual celebration of the year we've had. Additionally, we pay our employees $5 on Fridays to wear jeans. We match that money and donate it to a different charity each month. Giving back to the community and to our team is what sets us apart!A DAY IN THE LIFE OF A SENIOR IT SUPPORT ANALYSTAs a Senior IT Support Analyst, you work as a proactive maintenance and escalation resource that focuses on creating and maintaining happy customers. You work directly with our clients to provide comprehensive remote support for their technology needs. The excellent technical support you provide to our clients is offered via phone, email, or onsite service. You maintain, troubleshoot, and install Windows desktops and Windows servers as well as Mac, Android, and IOS devices in order to provide troubleshooting and network infrastructure support.Self-motivated and proactive, you see what needs to get done and make it happen. You are diligent, smart, dedicated, and hungry for growth. Leveraging your exceptional communication skills, you reach out to clients and communicate complex technology-related topics in simple terms to ensure they are able to understand. Your helpdesk job isn't easy, but you show up every day and give it your very best. You love that you are intellectually stimulated and challenged while learning a lot and having fun!QUALIFICATIONS FOR A SENIOR IT SUPPORT ANALYST- 3+ years of experience working at an IT service company, a corporate helpdesk, or a similar environment
- Proficiency with Microsoft desktops and Microsoft Office
- Understanding of transmission control protocol and internet protocol (TCP/IP)
Managed services provider (MSP) experience would be a plus. A 2-year degree in computer technology is preferred. Additionally, having CompTIA A+, CompTIA Network+, or CompTIA Security+ certification would be a plus. Do you enjoy interacting with the community and providing excellent customer service? Are you able to work independently as well as with a team? Is your attention to detail exceptional? Can you be punctual? Do you have excellent communication skills and the ability to explain technical information in layman's terms? If so, you might just be perfect for this helpdesk position!WORK SCHEDULEThis full-time position typically works in the office Monday - Friday from 8:00 am - 5:00 pm. Hybrid remote work will be available after 6 - 12 months.READY TO JOIN OUR TEAM?We understand your time is valuable, so we have a very quick and easy application process. If you feel that you would be right for this helpdesk job, please submit your resume and desired salary range.
Vacancy expired!
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