Sr Dir, Network Security Operations

JOB SCOPELead and direct the 24x7 Security Operations Center for Charter's commercial and residential customer facing infrastructure (e.g. High Speed Internet, Voice, Mobile, Video, WiFi, Community Solutions, and Television stations) and associated technologies. Direct Managers and their Tier I-III staff to proactively identify, prevent and respond to security incidents according to Charter's Incident Response Plan and Playbooks. Continually evaluates security operational strategies and identifies and develops requirements for new operational security counter-measures, leading the organization in their deployment. Advises Network Operations leadership and Charter's CISO of security operations status.DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience
• Directs processes and controls that acquire and correlate security relevant system and application log data into Charter's SIEM.
• Oversees, coordinates and controls the management of cyber incidents.
• Directs the execution of security counter-measures to reduce mean time to remediate for security events.
• Creation of reports, dashboards, metrics for SOC operations and executive reporting.
• Direct Charter's threat intelligence and threat hunting programs. Perform threat management, threat modeling, identify threat vectors and develop use cases for security monitoring.
• Continuously drive the implementation of automation capabilities utilizing Security Orchestration and Automated Response capabilities.
• Accountable for the function's budgets and approves related capital expenditures.
• Directs management team that is responsible for personnel scheduling, overall use of resources and initiation of corrective action where required for Security Operations Center.
• Performs other duties as requested.

• BA/BS in Information Technology, Computer Science, MIS or related field or equivalent work experience
• Minimum seven (7) years of leadership experience
• Minimum seven (7) years of IT work experience
• Minimum seven (7) years of Security experience
• Minimum seven (7) years of experience in managing information security functions that perform monitoring and incident response

• Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner.
• Position requires in-depth knowledge of network and system security vulnerabilities and exploits.
• Understanding of how to detect security attacks and anomalies and how to respond to security incidents and intrusions
• Knowledge of forensic methodologies and best practices to investigate intrusions, preserve evidence and coordinate a unified security response
• Demonstrated experience in managing information security events and incidents for large and sophisticated networks
• Demonstrated leadership capabilities with the ability to work across functional boundaries, build consensus and drive results
• Strong written and verbal communication skills and good presentation skills
• A problem solver, able to balance competing priorities, strong process orientation and ability to manage through complexity and rapid change
• After Hours work required during critical security incidents
• Minimal travel is required to participate in industry events

• Previous experience managing a Security Operations team
• Current security certifications, such as CISSP, Certified Information Security Manager (CISM), GIAC Certified Security Expert, Incident Handler or Forensics Analyst or similar