End User Support Analyst III - SOW

Apex Systems has an end user support analyst position available in Arlington Heights, IL. This is a long term contract position (12 - 18 months) w/ the possibility for permanent conversion/extension. If you are interested, send your updated resume to Role: Help Desk Support Location: Arlington Heights, IL - Must have a reliable vehicle Duration: Long term contract (12 - 18 months) w/ strong possibility for permanent conversion/extension Shifts: Must be open to all shifts (morning/afternoon/overnight), weekends/holidays as well (24X7X365)Description: Phone analysts with desktop/help desk experience. Must be proficient in MS Operating systems Window7, Window10 and have prior experience in enterprise trouble ticketing systems. Pleasant phone voice and phone manners essential. Excellent listening and writing skills. Must be able to work any shift (days/afternoons/overnight) and weekends/ holidays as shift rotation requires.Tasks to be performed: Answer phone. Create trouble tickets. Escalate tickets if needed, or solved completely by following knowledge documents instructions. Review and give feedback on knowledge documents. Maintain performance metrics. Must pass a criminal background check and drug screen if an offer is made EEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .