05 Jan
IT Support Technician (Desktop/Helpdesk)
Georgia, Atlanta , 30301 Atlanta USA

Vacancy expired!

IT SUPPORT TECHNICIAN CAREER OPPORTUNITY Our client who is a well-respected government agency is seeking an experienced IT Support Specialist. This role will provide technical support to internal agency users over the phone, in person, and via remote tools. The right candidate for this role will be highly skilled in troubleshooting, incident resolution, documentation, and possess a track record of providing exceptional customer service and satisfaction.

IT SUPPORT TECHNICIAN JOB DUTIES AND RESPONSIBILITIES
  • Provide technical assistance and support for incoming queries and issues related to agency computer systems, software (e.g., Windows 7-10, Microsoft Office, various browsers), and hardware
  • Provide user support over the phone, in person, and via remote tools
  • Respond to user requests in a timely fashion, demonstrating courtesy and respect with customers to ensure complete problem resolution and satisfaction through appropriate follow-up
  • Assist users with information security and privacy questions; provide direction for correct course of action
  • Support telecommunication devices and services; provide assistance to users on various vendor wireless networks
  • Distribute and review user equipment as required; update inventory asset management systems with assigned equipment; ensure equipment is clean, up-to-date, and operational
  • Provide installation and assistance for laptops, desktops, printers, scanners, cell phones, air cards, and other assigned peripherals
  • Troubleshoot end-user problems; troubleshoot desktop and network printing problems for various vendor printing devices
  • Track problems in tracking system ensuring vendor support and follows through until problem is rectified
  • May be asked to train users on IT hardware and software (e.g., laptops, printers, login, email, etc.)
  • Create user support documentation and instructions
  • Multi-task, prioritize problems, and manage time to ensure timely resolution of incidents
  • This individual will work in a team environment and has responsibility for IT support tickets and demonstrates an ability to communicate with agency personnel beyond providing and receiving instructions

IT SUPPORT TECHNICIAN REQUIRED SKILLS AND QUALIFICATIONS
  • 4+ years of desktop/helpdesk support
  • Technical expertise should include Windows 7-10, Active Directory, SCCM, and Azure
  • Advanced skill set with regards to ServiceNow ticketing system
  • 3+ years of experience with Microsoft Office including:
    • Excel - formulas, pivot tables, VLOOKUPS
    • PowerPoint for technology related presentations
  • Knowledge of iPhone and Android operating systems and related software preferred
  • Highly-detailed and process-oriented with extensive troubleshooting, incident resolution, and documentation skills
  • Excellent customer service and communication skills
#RT #DICEJOBS

Vacancy expired!


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