05 Jan
ATM Field Service Technician
California, San diego , 92101 San diego USA

Vacancy expired!

ATM Field Service TechnicianSan Diego, CA

Full Time

Bancsource

Mid Level

Share (https://cennox.applytojob.com/app/share/LQaEBk1I4m) EARN UP TO A $1,000 SIGN-ON BONUS! APPLY TODAY! (https://cennox.applytojob.com/apply/JvY7sIlzWO/ATM-Field-Service-Technician) Bancsource, a Cennox Group company,wants all employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Therefore, everyone is encouraged to apply for employment with Cennox.Per upcoming OSHA Emergency Temporary Standards, announced September 9th, 2021, COVID-19 Vaccination will be required to be eligible for employment.Bancsource, a Cennox Group company, is currently seeking an ATM Field Service Technicianbased in theSan Diego, CA areato cover equipment cleaning and maintenance work across San Diego and surrounding areas. Thisfull-time positionoffers acompany vehicle, flexible schedule,opportunity for travel,paid training, and the chance to become part of a rapidly growing company. Summary:Our Field Service Technicians provide first line maintenance for ATMs, perform limited repairs and preventive maintenance on a variety of financial equipment, perform project and installation support as needed, and work on PC and PC peripheral equipment. Individuals responding to this position must have the ability to use basic hand tools/digital volt meters and must have basic PC/network knowledge.Essential Duties and Responsibilitiesinclude the following, but not limited to:· Prioritizing and planning service calls· Provide first line and preventive maintenance on ATMs, SmartSafes, and other financial equipment· Adhere to service operating procedures· Take ownership of your assigned territory and meet service performance goals· Ensure above and beyond professional customer service· Maintain a professional attitude and demeanor to foster positive customer relationships· Updating call status to reflect an estimated time of arrival (ETA) and providing resolutions and updates as required· Working with local service team and service management team to reassign calls as required· Timely and accurate reporting of service updates and call closure information to the call center· Escalation of issues to the service management team as required· Follow material control processes in support of assigned responsibilities (keys, combinations, alarms, parts inventory, etc.)· Organize and utilize technical documentation in support of job responsibilities· Actively participate in equipment, maintenance and supply sales lead program· Participate in special background checks based on customer base· Essential functions of this position include prolonged travel with driving several hours per day, rotating and weekend shifts, carrying and lifting tools, parts, and equipment weighing up to 100 lbs without assistance, bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size and weight requiring fine motor skills and hand-eye coordination and the ability to adjust focus for prolonged periods of timeQualifications, Job Skills & Requirements· ATM repair, equipment and maintenance experience preferred· Competent with a computer and Windows application· Experience with downloading and up grading software· A+ certification preferred· Ability to use basic hand tools including but not limited to multi-meter, voltmeter, volt-ohm meter· Troubleshooting, diagnosing, and resolving product performance issues· Professional communication in speaking with and listening to customers· Have and maintain a clean and valid motor vehicle record and driver's license· Complete administrative tasks and duties within allotted time frame· Travel schedule coordination skills· Up to 50% overnight travel as required by the needs of the business· Ability to perform essential functions of the job with or without reasonable accommodationBancsource Perks & Benefits include:· Competitive Pay· Generous PTO Package, and Paid Holidays· Comprehensive Health, Dental, and Vision Insurance· HSA and FSA Health Care Accounts· 401k Savings Plan with Employer Match· Company Paid Life Insurance· On-Going Learning & Development Training· Company Vehicle, Fuel and Credit Cards for Expenses· Company Provided Cellphone, Tablet, Laptop· Employee Assistance Program

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