Customer Experience Expert

Customer Experience Expert

Job ID #:38759

Position Type:Full-Time

Education Required:HS Diploma/GED

Experience Required:Not Indicated

Location:US-TX-North Richland Hills

Functional Area:Call Center

Relocation Provided:

Send This Job to a FriendSaveSaveApply NowPosition Description:In a world where cellphones make communication possible anytime and anywhere, it has become a priority for many companies to have their calls answered at all times of the day. Stericycle Communication Solutions, a leader in the call center industry, provides live operator services to assist commercial and healthcare businesses process their telephone calls more effectively and efficiently. Whether it’s a phone call to a plumber about a leak or a call to a physician about a sick baby or an appointment, we are here to help, 24 hours a day, 7 days a week, 365 days a year. We are currently recruiting for front line customer experience agents to help process inbound and outbound calls in one of our many fast-growing call centers across the U.S. No prior customer service or healthcare experience is necessary; however, we do look for energetic, customer centric, detail-oriented individuals who fit in well with our strong company culture. Various shift options, competitive benefits, including tuition reimbursement and paid time-off, are just some of the things you can expect as an employee at Stericycle. Essential Duties & Responsibilities:

Answer urgent and non-urgent phone calls using computer-telephony integration

Provide information, document interactions, or schedule appointments using predefined scripts and templates

Deliver message content back to clients

Position Requirements:

Ability to read, write and comprehend the English language

Ability to speak clearly and project good voice tone

Ability to accurately document and present information during phone interactions

Ability to multitask while on the phone

Ability to keep information confidential

Needs to have completed 3 years of high school or the equivalent and be at least 18 years old

Bilingual Spanish a plus

LIWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.Navigation

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jobDetailsStericycle is an EEO Affirmative Action Employer. It is the policy of Stericycle to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.https://www.stericycle.com/