Remote Teletracking & Soarian Financials Analyst

Remote Teletracking & Soarian Financials AnalystUnited StatesNewHealthcare IT10 hours agoPost Date19210248Requisition #Apply for JobShare this JobSign Up for Job AlertsCTG is seeking a Teletracking Analyst for a remote support opportunity.Job responsibilities will include: Provide Support Services for Teletracking XT, including Transfer Center and Telecom Assist with upgrades and other regularly scheduled software updates Implement / maintain whiteboards in multiple locations Troubleshoot issues with iPods connected to Teletracking As needed, back up the Soarian Financial analysts to assist in support of Patient Access, Rev Management, Scheduling, and user provisioning. Build reports using SSRS Report Builder Troubleshoot user errors and provide timely and high quality customer service Conduct root cause analysis and implement fixes to reduce future errors Document issues and solutions Participate in the day to day tracking and follow-up on issues and questions of daily operations. Validate and support systems testing efforts Work with client users and functional teams as needed Utilize the ticket management system to track issue status and work volume Participate in a 24/7 after hours on call rotation Consistent efforts to deliver quality solutions as per agreed scope. Customer focus and close alignment with the customers’ business objectives. Ensure efforts to continually improve domain knowledge. Ensure the quality of the deliverables as per the defined defects standards Document issues with resolutions and share with team members to improve team productivity. Take complete ownership for the assigned task and provide timely updates on the progress of the project / task to all stakeholders. Adherence to the defined standards. Takes initiative and drives to bring issues to logical conclusion; demonstrate a proactive approach Identify, coordinate and communicate issues, requirements and status related to application functionality with other team members and software vendors. After an initial Knowledge Transfer period of 2 to 4 weeks, work will be performed remotely. Knowledge Transfer will take place at the client site in Buffalo, NY.Requirements: 5+ years experience working with Teletracking and familiarity with SSRS Report Builder Experience with Soarian Financials is preferred Prior experience working remotely to provide application support CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.Additional Information

Job Function: Application Analysis

Education Level: Bachelor's Degree (±16 years)

Work Remote: Yes

Travel: No