12 Jan
Tools Integration Manager
Vacancy expired!
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- Manage a team of tools configuration engineers responsible for implementing and managing JIRA, Service Desk and Flexera tools and access for other tools in the IT department
- Manage Flexera ITSM platform; achieve adherence to license entitlements including major vendor like Oracle, IBM, MS with all the licensing agreement complexities
- Review IT Tools, identify opportunities for consolidation, integration, elimination of tools and work with individual tool owners to achieve optimal tool landscape
- Manage JIRA, Bitbucket, and Integration with Confluence, Microsoft Teams, and Incident/problem management platform
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- Serve as the primary advocate and Subject Matter Expert for Atlassian
- Lead implementation of Incident/Problem/Change/Release Management platform and integration with JIRA
- Collaborate with IT architect team to make sure IT tools (current and future) are aligned with the future state roadmap
- Drive automation / active directory integration for user management across various tools to drive better compliance/adherence
- Bachelor's degree in Computer Science, Information Technology or equivalent combination of education and experience, MBA is a plus
- ITIL Certification is a plus
- 7+ years of experience in managing IT collaboration tools like service now, JIRA etc.
- 7+ years of hands on experience in using SDLC and Collaboration tools like JIRA, Confluence, Clarity, Skype Business, PPM, and MS Office Tools
- Deep understanding of IT Asset Management and licensing models for various top tier vendors like Oracle, IBM, Microsoft etc.
- Technical knowledge and experience in IT space to help evaluate existing and proposed tools to identify opportunities for consolidation, integration, or elimination for an optimal set of tools
- Strong leadership, analytical and communication skills
- Ability to coordinate cross-functional work across team to drive tools rationalization
- Good technical background to research and understand high level capabilities of IT tools
Vacancy expired!