Business Program Manager

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.The Global Account Management Delivery Team (GAMD) Business Program Manager is responsible for strategic operational business processes across the GAMD Services organization and supports the Delivery teams in achieving their strategic business goals.This role will deliver key business insights, planning, and analysis needed by senior leadership to achieve strategic initiatives, deliver internal and external communications, and maintain operational rigor for this fast-growing professional services business.The role is built around three primary focus areas: Operational Excellence - Drive execution excellence and improved financial results through disciplined management of our operating mechanisms, ensuring fundamental goals are met or exceeded. You will work to balance short-term execution and longer-term success. Change Management - Partner with appropriate teams to ensure the effective landing and adoption of change to roles, processes, tools and reporting. You will execute the agreed operational change management plan in concert with the other members of the GAMD Operations team.Relationship Management - Maintain relationships with peers inside and outside the team to ensure strong cross-group collaboration and connection within the GAMD team, as well as with other stakeholders.Responsibilities Support the Rhythm of Business execution (internal/external) Quota and Assignments Management (Alignment, execution of changes in tool, questions, escalations, corrections). Following of operational execution of the accounts transfer process end to end. Support Delivery Excellence in Execution Collaborate with leadership to ensure processes effectiveness and efficiencies creation. Support compliance and audit processes. Tracking of GAMD business metrics Landing and follow up of WW processes and changes. Support GAMD Campaigns (sales, readiness, etc.)Qualifications 2-4 years related experience driving and/or landing multicultural motions and programs from the operational perspective. Experience and deep knowledge within Delivery Excellence, Business Planning, Business Operations, and Finance Executive exposure and cross-functional stakeholder management Focus on providing process optimization by understanding the desired business outcome. Ability to work and build strong relationships with senior managers (required) Advanced oral and written communication skills, planning and organizational abilities. Must be able to work independently, handle multiple projects in a fast-paced environment, and negotiate and collaborate effectively. Must be highly analytical, able to understand business metrics, customer and market trends. Bachelor's degree (B.S./B.A.) required and experience in relevant fields eg: business, marketing, information technology, operations, finance. Master's degree beneficial. Change Management Certification PROSCII preferred. English and fluent in additional languages are a plus.The salary for this role in the state of Colorado is between $83,500 and $125,000.At Microsoft, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.Benefits/perks listed here may vary depending on the nature of your employment with Microsoft and the country where you work.US-based employees gain access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and fitness benefits, among others.Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.