Help Desk Technician

Help Desk Technician

Supporting users and equipment to include hardware, software or network related problems.

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Duties to include but not be limited to:

Provide technical assistance and support for incoming requests and issues related to computer systems, software, and network hardware.

Respond to requests for service either in-person, over the phone or via e-mail within established SLA time limits.

Develops and maintains all support documents for I.T. Department and end-users.

Identifies and resolves any problems that affect desktop computer operating systems and troubleshoots routine problems and maintenance of systems.

Trains employees and orients them on how to use company computer hardware and software applications.

Maintains other relevant computer peripheral devices, such as monitors, printers, and video teleconferencing problems.

Supports drive imaging for desktop/laptop systems using SmartDeploy/Microsoft software.

Assists in maintaining company wide anti-virus software.

Provides remote assistance to users by utilizing TeamViewer and RDP.

Fully manages help desk software (ManageEngine ServiceDesk Plus) and recommends upgrades and changes to the system in order to improve tasking and reporting.

Completes helpdesk-related projects as requested in timeframe specified.

Occasionally network runs will be done in house to accommodate new services quickly. Must have fundamentals of planning, wiring and terminating a physical network. Cable runs may require the use of a Genie Boom lift and a safety harness.

Microsoft SharePoint experience a plus, but not required.

Critical thinker/problem salver with good judgement and decision-making skills

Ability to handle multiple tasks/projects and meet deadlines

Professionalism, accuracy and extreme attention to detail.

Ability to work in a busy, demanding office environment

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Education and Work Experience

Two years of Information Technology coursework; networking, hardware, and software technology or verifiable certifications will also be accepted.

At least one year professional I.T. experience required

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Pay will be $17 - $19.00 per hour, depending on experience

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Great temp to hire opportunity.