F-35 Help Desk Specialist, Entry-Level

Type of Requisition: RegularClearance Level Must Currently Possess: Interim SecretClearance Level Must Be Able to Obtain: SecretSuitability: No Suitability Required Public Trust/Other Required: Job Family: Help DeskJob Description: Do you hold an active US government security clearance? Are you interested in work that gives you the opportunity to use your skills to solve complex problems? Would you like to join a team that encourages ingenuity and is mission driven? Would you like to join an organization that makes a difference for our warfighters and our citizens? The Joint Strike Fighter (JSF) F-35 IT program support contract provides knowledge-based, information assurance and cybersecurity IT services to the F-35 Lightning II Joint Program Office (JPO). Our services include program management, enterprise performance management, enterprise architecture, implementation of emerging capabilities and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. We are currently seeking a Help Desk Specialist (Entry-Level). Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Responds to and diagnoses problems through discussion with users. Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps. Supervises operation of help desk and serves as focal point for customer concerns. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Provides second-tier support to end users for either PC, server, or mainframe applications or hardware. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems.Minimum Education Required:

• HS/GED

• Three (3) years of directly related experience supporting help desk Tier 1 operations
• IAT Level II baseline certification in accordance with DoD 8570.01-M, Information Assurance Workforce Improvement Program