Manager, Service

The outdoors is a big place and just as it offers endless adventures, so does our company.Camping World is the premier one-stop-shop for everything RV. Along with RV parts and accessories, we also offer a full selection of new and used RVs for sale; service centers with over 1,900 bays and over 1,600 technicians on staff; over 100 collision centers; RV Spa detail and refurbishment centers; technical advice from knowledgeable experts and hard-to-find parts.As the RV industry leader, Camping World is always looking for new and better ways to enhance your RV and outdoor experience. Camping World is a big place, just like the great outdoors. We make it our mission to equip you for it. We've got an awesome team already, but there's always room for more!Camping World offers highly competitive performance driven compensation plans, immediate enrollment in a comprehensive benefits package, and true training and advancement opportunities.We are seeking a dynamic leader and team builder to deliver the highest level of customer satisfaction and profitability at our growing Service Center.Deliverables:

Ensure a consistently high level of internal and external customer satisfaction throughout the service department

Drive profitability through increased sales, gross profit, P&L management, and labor cost control

Build a high performing team of Technicians, Service Advisors, Parts Associates, Warranty Administrators, Porters, and Detailers through continual associate development and best hiring practices

Foster a culture that promotes employee development & retention, customer satisfaction, and philanthropy

Create and maintain strong working relationships with external vendors

Meet or exceed monthly budget projections

Maintain a safe and functional working environment

Requirements:

Experience managing a high volume Service Center in the RV, automotive, marine, or power sports industry is strongly preferred

Demonstrated ability to ensure a high level of customer satisfaction and profitability in a fast paced, deadline driven environment

Knowledge of RV's and RV systems is a plus

Strong written and verbal communication skills

Proficiency in a dealership software system (ADP, IDS, Reynolds & Reynolds, etc.)

Intermediate or better skills in MS Office (Word, Excel, Outlook)

Ability to read and analyze P&L reports

Valid driver's license

We promote a drug free work environment.Highly competitieve pay, based on experience and performance.We don't just accept diversity we support it, celebrate it and thrive on it for the benefit of our associates, our customers and our company. We are proud to be an equal opportunity workplace where we strive to think outside and not simply check the box.Equal Opportunity Employer Minority/Female/Disability/Veteran