Java Production support Engineer

Hi, Production support – 1st Requirement . Need to have Java and Microservices

• The L2 Operations lead will be a key member of the of Digital Services Operations team, a dedicated team of highly skilled technical resources supporting the Advice Wealth Management business on a 24x7 basis
• Troubleshoot and lead service restoration/recovery of applications during service restoration process.
• Ability to drive and troubleshoot production incident bridge calls for P1 and high priority P2 incidents.
• Send communication during Priority 1/Priority 2 production incidents.
• The ability to assist team with troubleshooting efforts: log file analysis and research for Distributed technologies (JAVA, Oracle , Windows server, Unix,Informatica,.Net)
• Perform moderately difficult and independent troubleshooting, problem diagnosis and problem resolution in one or more technologies within the technical area of expertise.
• Assess & recommend solutions for permanent fixes to improve application stability and resiliency.
• Review the production related changes upon risk assessments.
• Ensure application availability and response times, batch processing SLAs/OLAs are met and or exceeded.
• Pro-actively monitor the stability and performance of various technologies within area of expertise and take appropriate corrective actions prior to an incident or problem occurring.
• Work with the enterprise monitoring team to implement and improve monitoring capabilities.
• Use monitoring tools to prevent potential business impact.
• Collaborate with members of the team and contractors/vendors on bridge calls to prevent or resolve incidents/problems in an expeditious manner.
• Monitor and report issues within the monitoring system and work with the required team/vendor for quick restoration.
• Recommend, deploy and document strategies and solutions for problems/incidents based upon comprehensive and thoughtful analysis of business goals, objectives, requirements and existing technologies.
• Independently identify key issues, patterns and deviations during the analysis.
• Recommend robust solutions utilizing pragmatic judgment, creativity, and in-depth technical knowledge and evaluation that comprehensively helps maintain high availability, resiliency and stability of applications.
• Participate in the onshore-offshore call during the start and end of business day to share the updates.
• Coordinate with BAU and Product teams to get the details of changes that would impact the applications.
• Implement continual improvement of processes, policies and best practices to ensure high availability of applications.
• Incident management - logging, prioritizing and resolving incidents and track them against various SLAs using Service Now tool.
• Problem management - Resolving recurring incidents permanently, performing break fix root causes and coordination with Development teams for fix implementation.
• Change Management - Scrutinize the changes to the environment and provide Approval / rejection recommendations to the client
• Create, maintain and update operational documentation with detailed design diagrams, troubleshooting steps, systems metrics and Standard Operating Procedures as required to ensure operational excellence

• Bachelor of Engineering/ Technology
• Minimum 5+ years of experience as a L2 support engineer
• Has worked in 24x7 Production support and is ready to work in shift
• Has supported Distributed application preferably Java based Web Based applications, Microservices, Batch Jobs
• Very Good Working knowledge on the ITSM processes.
• Should be open to learn new technologies/tools.
• Excellent verbal and written communication skills
• Excellent Analytical and Problem solving skills