17 Jan
IT Help Desk Support Specialist
Vacancy expired!
Job Description
Duties and Responsibilities- Assist support specialists as the first point of escalation.
- Manage and oversee departmental SLA commitments.
- Help manage daily operations of the support team.
- Performs duties as Support Specialist as needed in department.
- Recommend changes or updates in programming, documentation, and training to address system deficiencies and user needs
- Supports and executes the mission, ethics, and goals of the company effectively.
- Represents themselves in a positive and professional manner in the company and community.
- Adheres to dress code with a clean and neat professional appearance.
- Reports on time and as scheduled in order to complete work within designated time.
- Adhere to all company policies and procedures outlined in Employee Handbook, Employee Agreement, or communicated from executive team.
Qualifications
- Minimum 1 year of hands on IT work experience
- Advanced help desk and user support
- Windows Desktop and Server Operating systems
- Manage Active Directory
- Basic networking and router/firewall configuration
- Business application support
- Email support and troubleshooting including knowledge of office 365 and Microsoft Outlook
- Network troubleshooting and a knowledge of TCPIP, DNS, DHCP and other basic network protocols
- Organized and accountable
- Scripting and automation using PowerShell and other tools
- Must be able to lift and carry up to 40lbs
Additional Information
Compensation/Benefits:- The pay range for this position is $19-$24 per hour
- Weekly pay
- Medical, Dental & Vision Coverage – Available 1st of the month following 30 days of employment
- Health Savings Accounts (HSA)
- Flexible Spending Accounts (FSA)
- Voluntary Short Term & Long Term Disability
- Employee Assistance Program (EAP)
- 401(k) retirement plan
- Paid Time Off (PTO)
- 7 Company Paid Holidays
- 100% Company Paid Life Insurance
- Voluntary Life Insurance
- Accident, Hospital, and Critical Illness Insurance
- Identity Theft Protection Plan
- Discounted Legal Care Plan
All your information will be kept confidential according to EEO guidelines.
Vacancy expired!