Customer Service Representative

Overview Who we areImagine working in a place wherecontinuous improvementandinnovationis celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee® and Big Bite®. “Brain Freeze” is a 7-Eleven registered trademark for our 53-year old Slurpee® and with over 67,000 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.But there’s a lot more to our story and much more left to be written. We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services. At 7-Eleven theentrepreneurial spiritis in our DNA and has been ever since our inception 90+ years ago. It’s what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs tobetter serve the needs of our customers.Today we areredefining convenience and the customer experiencein big wayswe are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you tocome make history with us. How we leadAt 7-Eleven we are guided by ourLeadership Principles.

Be Customer Obsessed

Be Courageous with Your Point of View

Challenge the Status Quo

Act Like an Entrepreneur

Have an “It Can Be Done” Attitude

Do the Right Thing

Be Accountable

Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores. About This OpportunityCustomer Service Representative is a job that requires the ability to handle multiple tasks. They take incoming telephone calls anddisseminate information over the telephone. Customer Service Representatives also make outbound calls to their customers to deliveranswers and follow-up with issues.Responsibilities

Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and resolving inquires.

First point of customer contact for general inquiries like pricing, products, scheduling etc.

Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.

Provide guidance to CSA on complex issues.

Acts as a Topical Expert.

Other duties as asigned.

QualificationsEducation:High School/GED Associate DegreePreferred Experience: 5-7 years, Strong working knowledge and understanding of computer base systems such as Microsoft Word, Excel, or PowerPoint.Typing skills are highly desirable because of the amount of data being input into data base systems.Ability to function in day-to-day operations with little or no supervisionJob LocationsUS-TX-Farmers BranchPosted Date8 hours ago(1/13/2020 12:08 PM)ID2020-74844FunctionAccounting