19 Jan
Desktop Support Technician (Woodlands, TX)
Texas, San antonio 00000 San antonio USA

Vacancy expired!

Job Title: Desktop Support Technician

Job Location: Woodlands, TX / Platteville, WI

Job Type: Contract

Job Description:

Asset management systems.

Windows OS System Image Deployment.

Windows Patching.

ITSM ticket system experience.

Hardware/ Software troubleshooting and repair skills on:

PCs.

Laptops.

Apple/Mac.

Key Responsibilities:

Accurately testing, identifying, repairing, resolving, and documenting end-user technical issues regarding /desktop support, printers, handhelds, Smartphones, iPADs.

A hands-on role where expected to provide 1st line IT support services to the business community, ensuring that all requirements are met within agreed service targets.

To provide infrastructure administration functions.

Providing on-site cover as part of a shift arrangement.

Being prepared to work out of hours when required and to provide out of hours on-call support cover as required.

Troubleshooting and resolving software issues.

Reimaging computers/hard drives.

Backing up and restoring settings and associated systems administration activities.

Strong Microsoft Office skills (Outlook, Word, and Excel).

Thorough understanding of Outlook's calendaring tool.

Understanding of Exchange functional accounts and how they are used within Microsoft technologies.

Taking ownership of issues through to resolution on all appropriate requests.

Categorize and prioritize end-user support requests and service requests by utilizing a customer ticketing system to track tickets and provide up-to-date status and information.

Move equipment associated with escalated help desk incidents and service requests.

Performing asset inventory activities as needed.

Recommends and/or performs upgrades on systems (Workstations & Printers) to ensure longevity.

This position requires the ability to work in a project-based environment requiring flexibility and teamwork.

Performs other duties as assigned.

Key Qualifications:

Diploma or Bachelors / Engineering degree or equivalent work experience.

2-4 years of experience in the relevant function

Experience with Microsoft technologies, including Active Directory and Group Policy.

Must have strong verbal and technical writing communication skills.

.Ability to work with minimal direction, either independently or as part of a team.

Installation and configuration “ Desktop / laptop/ Printer/ Server/ Networks etc.

Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications, i.e. Office.

Collaboration experience, including remote control of PCs and video conferencing knowledge.

Knowledge of MS Active Directory users & groups, policies, and management concepts.

Effective communication by engineers is mandatory.

Vacancy expired!


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