Director, Ticket Sales & Operations

LEARFIELD is the leading media and technology services company in intercollegiate athletics. The company unlocks the value of college sports for brands and fans through an omnichannel platform with innovative content and commerce solutions for fan engagement. The LEARFIELD suite of services includes licensing and multimedia sponsorship management; publishing, audio, digital and social media; data analytics; ticketing, ticket sales and professional concessions expertise; branding; campus-wide business and sponsorship development; and venue technology systems.

Headquartered in Plano, Texas, the company has long had the privilege of being an advocate for intercollegiate athletics and the student-athlete experience. Since 2008, it has served as title sponsor for the acclaimed LEARFIELD Directors' Cup, supporting athletic departments across all divisions.

Our people-friendly culture is a hallmark of our style and approach to business and is rooted in values demonstrating intentional and active care for other people. The company and its employees strive each day to live by the company's value statement: "build the team, grow the company, have fun, love and serve others."

TicketsWest, a Paciolan company, is the premier ticketing solution powering the Spokane Arena, Spokane Convention Center, First Interstate Center for the Performing Arts, and Podium. Join the team at TicketsWest and be part of bringing hundreds of live events to life in Spokane!

The Director of Ticket Sales and Operations is the senior manager overseeing all ticketing and box office operations for hundreds of events held annually at multiple Spokane, WA based facilities, including: Spokane Arena, First Interstate Center for the Arts, Spokane Convention Center, Podium, Stadium (currently under construction), Bing Crosby Theatre, and any future Spokane Public Facilities District venues. This position is responsible for planning, implementing, and executing ticket strategy for across these venues in addition to delivering positive customer experiences to ticket purchasers. Responsibilities include all aspects of daily frontend ticket sales and box office operations for the Paciolan and TicketsWest brands.

JOB RESPONSIBILITIES:

• Direct box office operations and event ticketing staff for the Spokane Public Facilities District and Bing Theatre.
• Manage all promoter communications for event setups including scaling, sales, promotions, discounts, group sales, daily reporting, etc.
• Build, maintain, and manage events in the Paciolan ticketing system, including: single events, season ticketing, VIP packages, platinum seating, aisle seating, and seat level pricing.
• Prepare event settlements, statements, and required reports necessary for event settlement with venues, promoters, and city and state governments.
• Administration of daily box office cash deposits, maintaining safe logs, credit card sales reconciliation, preparation for armored car pick-up.
• Manage Premium Seating, including Club & Suite tickets, Platinum packages, VIP, etc.
• Personnel oversight including: placement, evaluation, training coordination, scheduling, and supervision.
• Ensure all associates are trained to provide superior customer service to the consumer.
• Attend weekly Public Facilities District management meetings.
• Additional duties as assigned.

Minimum Qualifications, Knowledge, and Skills

• Bachelor's Degree from an accredited college or university, ideally with a major in business or sports management.
• Required: 3-5 years progressive box office management experience, including cash management
• Preferred: 3-5 years of Paciolan software experience
• Experience working with live entertainment promoters, including, but not limited to: Live Nation & AEG.
• Strong written and verbal communication skills
• Strong interpersonal skills, including the ability to lead a team and the ability to deal professionally, courteously, and tactfully with the public and coworkers.
• Strong time management skills and ability to maintain composure and decision-making skills in stressful situations is a requirement. Demonstrated ability to multi-task and prioritize well to meet deadlines.
• Ability to communicate and develop an effective working relationship with fellow associates, managers, outside representatives and agencies.
• Proficiency in Microsoft Office products
• Behaves with integrity and honesty and is open with clients and fellow associates.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. LEARFIELD is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity.

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