Enterprise Operations Center Technician

Type of Requisition:

Clearance Level Must Currently Possess:

Clearance Level Must Be Able to Obtain:

Suitability:

Public Trust/Other Required:

Job Family:

Job Description:

The world of investing is fascinating yet complex. While hundreds of first -time investors are turning to the markets to help pay for their homes, send their children to college and secure their futures the mission of the Securities and Exchange Commission (SEC) is becoming all the more vital. GDIT is excited to support the SEC in as it seeks to protect investors, maintain fair, orderly, and efficient markets, and facilitate capital formation.

The SEC ISS program is a comprehensive IT program charged with operating, managing, and advancing the SEC’s IT infrastructure. Our dynamic program team of IT leaders and large and small business partners is seeking bright, energetic and talented individuals to join us as we bring our innovative IT Service Delivery solutions to SEC. Currently, we are seeking a EOC Engineer for the Washington, DC location. The selected candidatemust be able to obtain a Public Trust Suitability clearance, per contract requirements.

This position reports directly to their respective Enterprise Operations Center (EOC) Team Lead and is responsible for the various tasks in support of the overall objectives at the Securities and Exchange Commission and the particular shift they are assigned to. The EOC Technician is responsible for performing their respective assigned shift’s duties and responsibilities including physical environment, network traffic and application monitoring, system performance, coordinate Data Center shipments and Technician entry, Regional office support, troubleshooting hardware and software problems and creation and maintenance of various EOC documentation.

Experience Requirements:

• Four years progressive experience in the Information Technology field.
• Eligibility to obtain and maintain a government security clearance which requires passing a government security background check and U.S. Citizenship.
• Proficiency with the full suite of Microsoft Office tools.
• Requires a Computer Science Associates degree or equivalent experience.
• Aptitude for learning new network technologies and possess excellent customer service skills
• Knowledge of the Information Technology Infrastructure Library (ITIL) service framework beneficial.
• Must be a self starter, self motivating and be able to work in a team environment.

Primary Duties:

• Able to perform Physical environmental checks and Monitoring tasks of SEC ISS infrastructure.
• Ability to navigate and utilize the Spectrum, AppManager NETIQ, Solarwinds, ACD, NLyte, RFID, DVR, Infrastructure Central, Netbotz, Executive Dashboards and Sharepoint web portals.
• Open the technical communications bridge, facilitate and coordinate scheduled and unscheduled regional office events
• Responsible for managing relationships with NOC customers.
• Serve as an escalation point for the Service Desk staff regarding server and infrastructure equipment issues
• Generate Service Now tickets in response to user calls and dispatch to the appropriate on-site or on-call technicians.
• Coordinate, schedule and perform scheduled and unscheduled power down, power up of the Regional office infrastructure and services.
• Keep the appropriate management staff appraised of critical situations which requires attention.
• Provide Data Center coverage on a 24x7 shift basis. (Shift and weekend work)
• When required, place service calls to the Communications vendors for circuit related issues.

Secondary Duties:

• Provide shift activity coordination during absence of Team Lead.
• Respond to open ITSM tickets assigned to the NOC.
• Perform other duties as assigned.

Scheduled Weekly Hours:

Travel Required:

Telecommuting Options:

Work Location:

Additional Work Locations:

COVID-19 Vaccination Requirement: To protect the health and safety of its employees and to comply with customer requirements, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.