23 Jan
NOC Analyst I
Vacancy expired!
- Provide timely response to all incidents, outages and performance alerts. Categorize issues for escalation to appropriate technical teams
- Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
- Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages
- Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications
- Document all actions in accordance with standard company policies and procedures
- Notify customer and third-party service providers of issues, outages and remediation status
- Work with internal and external technical and service teams to create and/or update knowledge base articles
- Experience with Windows and/or Unix/Linux server configuration and administration that includes day-to-day monitoring and maintenance activities.
- Previous experience in a role focused on monitoring and responding to system events and scheduled processes.
- Understanding of and experience with Microsoft operating systems, Active Directory & Domain architecture, NTFS permissions, DHCP, and DNS
- Understanding of user administration through Active Directory and Exchange
- Practical understanding of networking - routing, subnets, UDP, TCP, IP, & VLANs
- Must have experience with using systems monitoring software (e.g. SolarWinds, HP OpenView or similar)
Vacancy expired!