Sales Support Representative

Company Overview:If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!Position Description:Flowserve is looking for a sharp, motivated Inside Sales Support Representative to respond to our customers’ questions about parts, pricing, repair jobs, and service for our rotating pumps and equipment used in industrial settings, including refineries, chemical plants, and power companies.Sales Support Representative duties include, but not limited to:

Respond to phone, fax, and email inquiries about price quotes, discounts, parts availability, order status, etc., with a solid understanding of commercial terms, the terms of existing contracts, and the process required to set up new accounts. Process orders, quotations, change orders, shipping modes, etc. accurately and quickly. Demonstrated ability to expedite orders.

Resolve problems with the right level of initiative, collaboration, and perseverance to satisfy the customer's requests within the guidelines of published procedures. Help provide alternative options for supplying unavailable products and services.

Maintain current, accurate, organized records.

Work as needed with sales and engineering information systems.

Obtain basic parts information from CAD drawings.

Understand and comply with legal requirements (e.g., SOX, Export Compliance, Terms and Conditions, ISO, FCPA, etc.).

Process orders, quotations, change orders, shipping modes, etc. accurately and quickly. Demonstrated ability to expedite orders.

Position Requirements:

2+ years of relevant work experience

Proficient in Microsoft Office programs, including Excel, Word and Outlook

Must project a strong customer focus, able to deal diplomatically with customers and project a positive corporate image.

Good organizational skills, able to establish priorities and work to specific deadlines

Preferences:n/aJob Posting/Business Card Title: Sales Support RepresentativePercentage of Approximate Travel Required: 5%Primary Posting Location: Pasadena, Texas USJob Posting Category: OtherEmployment Type: Full timeCountry: United StatesAuto req ID: 48863BRFlowserve is an equal opportunity employer and makes employment decisions without regard to race, gender, disability or protected veteran status. Click here to learn more. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers Click here to learn more.If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access www.flowserve.jobs as result of your disability. You can request a reasonable accommodation by sending an e-mail to employment@flowserve.com. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.