IT Services Analyst

Our client, an alternative investment firm focused on innovative quantitative and discretionary investment solutions, is looking to hire a full-time Technical Services Analyst to work onsite at their beautiful CT location!The ideal candidate is a mid-level IT Support Analyst supporting the firm’s technology infrastructure. This position provides operational support for the PC desktop infrastructure used firm-wide.This is an environment that will give you the opportunity to wear multiple hats. There is extensive collaboration between the desktop and server teams.You would be reporting into the Manager of Support Services.

• Technical support for end user hardware and associated applications
• Installation and maintenance of PC’s including troubleshooting and upgrades
• Support for market data and trade execution platforms
• Responsibility for daily operating procedures including morning status reporting, data center checks, trouble ticket creation and closure
• Participation in off-hours support on a rotating basis with other staff members

• BA/BS in Computer Science or related field
• 3+ years of experience in PC technical support
• Financial Services industry experience is desired
• Ability to work independently and collaboratively with the team in a dynamic, fast-paced environment
• Ability to multitask and work on several projects at once

• Experience with all Microsoft desktop software particularly MSFT Windows 10 and Office 365 / 2016
• Workstation hardware troubleshooting knowledge
• Familiarity with market data applications from vendors such as Bloomberg and Thomson Reuters is desired
• Familiarity with Backup, Desktop Patching, VMware, or Ivanti product suite is desired
• Printer and/or print vendor management is desired