24 Jan
Sr. Collaboration & Voice Engineer
New Jersey, Whitehousestation , 08889 Whitehousestation USA

Vacancy expired!

Title: Sr. Collaboration & Voice EngineerLocation: Whitehouse Station, NJType of position: Permanent full-time position. Client is seeking an experienced Senior Infrastructure Collaboration and Communications Engineer to join our growing global UC&C engineering team. The Sr. UC&C Engineer is responsible for development, implementation, and serviceability of Client's communication infrastructures and is the expert technical resource for telephony and collaboration services. The candidate embodies sound engineering principals and is highly collaborative, creative, problem solving, and technically curious. This position will drive strategic infrastructure initiatives and oversee engineering of transformation projects. This role will also assist in establishing operational support models, self-service tools, process automation, and proactive monitoring required for a scalable and highly available communication service. This is a senior level technical role that requires exceptional skills and proven attention to detail, processes, and an engineering discipline of complex production enterprise environments. As a member of the broader Enterprise Infrastructure Services team, the candidate will have direct responsibility for diagnosing and resolving complex infrastructure issues and outages. Ideal candidates will possess proficiency in the leading collaboration technologies and delivery experience of complex hybrid infrastructures including public cloud and on-premise data centers.

Responsibilities

  • Architecture & engineering foundation: Understands the concept and execution of architecture and engineering in the development and deployment of Cisco, Microsoft, and Avaya voice and contact center solutions.

  • End user service orientation and business acumen: Initiate and proactively engage projects in response to business requirements and strategic infrastructure projects. Leadership role in program initiatives and comfortable with strategy, finance, resourcing, and goal-oriented delivery.

  • Program leader: Successfully lead large scale transformation programs that include complex integrations of many technology components from Cisco, Avaya, and Microsoft. This includes the deployment of new voice, video, SMS, business chat messengers, and contact centers.
  • Leading engineer role for all global unified communication applications; including - internal/external servers, telephone providers, Cloud Communication SaaS, voice & video hardware, web broadcasting, session border controllers, and related equipment, devices, and infrastructure.
  • Solution engineering all unified communication infrastructure transformation services for voice & video solutions, designing global routing plans, software lifecycles, and overseeing operational departments processes and inventory.
  • Contribute significantly to product design, documents, solution, development, DevOps, test plans and test execution
  • Ability to comprehend and implement best practices for Unified Communications, analyze routine production problems and direct and implement corrective changes to reduce failures and improve redundancy and recovery.
  • Develop operational process automation using efficient technologies & procedures for Move, Adds, and Changes telephony service.

Qualifications - External
  • At least 8 eight years of relevant experience with PBX, ACD, IVR, and Video systems including architecture design, configuration, implementation projects, and complex system integrations. Experience transforming distributed communication systems into global technology standard
  • Must be a self-starter with the ability to work independently and in a collaborative team environment. Proven track record in relationship-building and driving change in a matrixed work environment.
  • Strong platform experience with leading collaboration technologies and certifications are a plus. Experience with the following:
    • Cisco Unified Communications, Contact Center, and Webex
    • Microsoft Teams Meetings, Voice, Telephony
    • Avaya Unified Communications & Contact Center
  • Experience with global telecommunications providers, SIP trunking, and global routing and regulations.
  • Understanding of cloud technologies such as Azure or AWS and knowledge of security best practices and regulations.
  • Ability to manage multiple projects in a dynamic environment and experience with project delivery successes that include softphone, mobile workforce, and unified communications deployments.
  • Understanding of agile project methodology, SDLC, and DevOps experience a plus
  • Knowledge and experience with networking infrastructure (QoS, Routing, Packet Captures, DHCP, DNS, Active Directory, , etc.)
  • Understanding of security infrastructure within the context of collaboration services (firewalls, VPN, key management, encryption, certificates, etc.)
  • Strong ability to identify, understand and communicate business needs and application architectures for technical projects.
  • Excellent communication and collaboration skills. Ability to effectively communicate across all levels of the organization and communicate technical concepts to a non-technical audience.
  • Bachelor's degree or equivalent work experience required.

Vacancy expired!

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