Enterprise Service Desk Technician

Zachary Piper Solutions is seeking an Enterprise Service Desk Technician to join a 7-year DoD program contract job opportunity supporting the Department of the Navy located in New Orleans, LA. The Enterprise Service Desk Technician will assist with end-user desktop support across numerous Marine Corps installations worldwide.MUST HAVE COMPTIA SECURITY+ CERTIFICATION AND ACTIVE SECRET CLEARANCEResponsibilities for the Enterprise Service Desk Technician include:• Assist with IT support for devices/technologies including laptops, desktops, printers, mobile phones, and other MCEN network devices• Help resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues• Work directly with Marines, Government Civilians, and contractors to troubleshoot and resolve technical issues • Execute operations in support of the Enterprise Service Desk• Meet service goals by opening and closing tickets, executing scripts, and answering callsRequired Qualifications for the Enterprise Service Desk Technician include:• Must have an Active Secret Clearance• 1-4+ Years of IT experience• Active IAT II Certification: CompTIA Security+, CCNA Security, CySA+, or equivalent/higher• Experience with troubleshooting, ticketing systems, and support for IT devicesCompensation for the Enterprise Service Desk Technician include:• Salary Range: $48,000-54,000 depending on experience• Full Standard Benefits: PTO, Paid Holidays, Medical, Dental, Vision, 401K, etc.Keywords: dod, department of defense, defense, military, army, navy, air force, air-force, airforce, marines, marine corp, marine corps, federal, government, clearance, secret, top secret, top-secret, it, information technology, iat, iat II, iat 2, iat two, iat level 2, iat level two, iat level ii, security plus, security +, securityplus, CND, SSCP, CCNA security, GSEC, security+, admin, administration, administrator, system, systems, sys, relocation, relo, help desk, helpdesk, help-desk, desktop, desktops, issues, servicenow, password, service desk, troubleshoot, field service, windows, Microsoft, hardware, network, routing, service-desk, computers, laptop, mobile, printer, printers, devices, device, itsm, bmc remedy, server, servers, problem, requests, service management, tier I, tier ii, tier 2, tier ii, tier 3, tier iii, operating system, enterprise, lan, wan, vpn, wan/lan, lan/wan, technician, help desk technician, troubleshooting, IT support, Geek squad, ticketing systems, Remedy, tickets, ticketing, ticket system, enterprise software, enterprise software desk, technical issues, technical, ESD, customer service, remote desk takeover, end-user, desktop support, USMC, entry, entry level, permanent, direct placement, direct hire, full time, fulltime, full-time, computer science, NOLA, new orleans, LA, new orleans LA, new orleans Louisiana, Baton rouge, baton rouge la, baton rouge Louisiana, Houma la, Houma, Houma Louisiana, Gulfport, Gulfport Ms, Gulfport Mississippi, Covington, Covington la, Covington Louisiana, Lafayette, Donaldsonville, Donaldsonville LA, Donaldson Louisiana, raceland, raceland la, racelland Louisiana, security+, comptia, sec+, security plus, security +, sec +, security+ce, cissp, casp+, casp +, cysa, cysa+, ccna, ccnp, ccna security, ccnasecurity, gicsp, gsec, cnd, sscp, ccnpsecurity, ccnp security, casp+ce, cisa, gced, gcih, ccsp, us coast guard base, us coast guard, u.s. coast guard base