Ritz Carlton Hotel Concierge Associate

Ritz Carlton/Cruz Bay Watersports Hotel Concierge

Cruz Bay Watersports, a leading watersports company located in the US Virgin Islands is looking for a Concierge associate for full- time employment on the Ritz Carlton, St Thomas property. We are seeking enthusiastic, dedicated and team-oriented associates to staff the Ritz Carlton Hotel Concierge desk and Club locations. The Concierge desk and Club location are the hubs of information for activities associated with the Ritz Carlton and the USVI islands of St. Thomas and St. John. We are responsible for booking guests on excursions, restaurants, activities, as well as providing information on transportation and the surrounding area.

We are seeking team members who excel at customer service, enjoy communicating with guests and are able to deliver an exceptional guest experience. Cruz Bay Watersports offers the opportunity for the right individuals to grow in a variety of different positions.

Please provide a resume when replying to the post.

Job Responsibilities may include but are not limited to:

Providing service and supervision at the Hotel Concierge Desk and Club Activities Desk

Providing guests with area information – dining, land and water activities, transportation, sightseeing, etc.

Initiate and follow up with guests requests received in person and through other communications

Confirming guest requests and reservations

Booking guests onto excursions

Researching and providing guests with additional information as requested by the guest

Communicating guest resolutions with appropriate Staff/Departments on property

Additional responsibilities as assigned by the Management Team

Job Requirements

Previous Concierge or Resort experience is a plus

Customer service or service industry service a plus

Strong organizational skills

Positive and enthusiastic attitude

Flexibility and adaptability

Ability to handle a high volume of requests

Ability to be self-starter

Ability to create solutions to guest requests

Adhering the Ritz Brand Standard

Ability to work weekends

Ability to work 8am to 5pm and 11am to 8pm shifts

Team player