25 Jan
Senior Program Manager
Vacancy expired!
- Builds and manages client relationships with support from the Program Director; responsible for ensuring client satisfaction.
- Oversight and management of small contracts, specific products/services of a contract or special projects
- Builds relationships and collaborates effectively with HMS contract operations and implementations to ensure successful delivery of services to client(s).Assist in the creation and/or review of client deliverables
- Works with client(s) to design project approach and develop implementation plans.
- Continuous monitoring and timely reporting to management progress toward business goals.
- Assist in the development of reports to monitor operational and financial performance
- Prepares, monitors, and manages budget and revenue expectations for assigned client(s).
- Identifies sources of revenue through process improvements, client relationships, local policy initiatives, and strategic agendas and partnerships
- Identifies sales opportunities and assists the account management team with successful close of sale (including proposal development process)
- Monitors state legislative (including MES and Modernization activity), regulatory, and competitive environment and alerts management to risks and opportunities.
- May supervise additional account management staff (i.e. Program Specialist.)
- Supports collaboration between account management team and operations staff.
- Performs other functions as assigned
- Mastery of project management with excellent analytical, problem-solving and leadership skills.
- Client facing with strong presentation and communication skills
- Work independently
- Apply rigor to detail.
- Multi-task and to meet deadlines.
- Negotiate and collaborate internally and externally.
- Manage expectations, resolve problems, and develop opportunities.
- Lead and manage projects.
- Work proficiently with Microsoft Excel, Word, PowerPoint and company databases.
- Understand the basics of data table structures and report building.
- Strong presentation skills
- Able to develop client presentations and proposal content with minimal direction.
- Effective communicator- strong verbal and written communications
- Ability to analyze information and use logic and process to address work-related issues and problems.
- Strong strategic account planning in line with specific State strategy.
- Demonstrates exceptional customer service and follow up skills.
- Primarily sedentary work in a general office environment
- Ability to communicate and exchange information
- Ability to comprehend and interpret documents and data
- Requires occasional standing, walking, lifting, and moving objects (up to 10 lbs.)
- Requires manual dexterity to use computer, telephone and peripherals
- May be required to work extended hours for special business needs
- May be required to travel at least 20% of time based on business needs
- Bachelor's degree required
- In lieu of degree, 5 years relevant work experience required with experience in one of the following areas preferred: Health insurance, Government, Client service/business to business, Healthcare policy, Project Management,
- PMP Strongly Preferred or able to get certified within 6 months
- 5+ years of professional-level related business experience with strong project management skills and proven ability to track and manage multiple complex projects both internally and with client/vendor. Preferably in the healthcare market.
- 5 years + account management experience required with experience in one of the following areas desired: Health Insurance, Government, Client Service/business to business, Health Policy
- CMS or State Certification experience preferred.
- Experience with enterprise-wide deployment of systems or implementation solutions
- 2+ years project management experience; 3+ years of demonstrated experience growing client revenue
- Healthcare or Medicaid experience strongly preferred
Vacancy expired!