ServiceNow Support Engineer

Job Description ServiceNow Support Engineer Direct Hire Remote The ideal candidate for this position will have the skills and experience necessary to: Responsibilities

• Plan, manage and control the Configuration Management Database (CMDB) to ensure the accuracy of configuration data and proper reporting and status accounting
• Work with stakeholders and CI data owners to ensure the quality of the CMDB data is maintained and all CI's are up-to-date
• Continuous improvements for the automation and maintenance of non-discoverable data attributes including integration of other asset management systems as required
• Conduct data quality analysis, provide recommendations to address data quality issues, and manage the implementation of approved recommendations
• Manage Configuration Item review attestations to ensure accuracy and completeness of undiscoverable configuration items maintained within the CMDB
• Consult with groups outside of the ServiceNow development team that would like to use or integrate with ServiceNow CMDB
• Other duties as assigned.

• Requires a bachelor's degree in Information Technology, Computer Science, or related field or equivalent experience.
• 4 years' ServiceNow experience with a focus on IT Service Management (ITSM).
• 2 years' experience with the ServiceNow CMDB and how it supports other ITSM processes (e.g.: Incident, Problem, Change, and Asset Mgt
• Proficient in Java script, Angular JS, or other related languages and libraries, Python, PowerShell, integrations with webservices (SOAP and REST), and comfortable with API usage.
• Works well in a team environment and is comfortable with an extremely fast pace, switching priorities, and multitasking.
• Proficient in literary skills for professional emails and documentation
• Expert analysis, trouble shooting, technical and non-technical communication skills, both verbal and written.
• Must have advanced organizational, project management and client interfacing skills.