25 Jan
IT Field Service Technician
Pennsylvania, Mechanicsburg , 17050 Mechanicsburg USA

Vacancy expired!

Key Responsibilities include:
  • Manage assigned service zone to ensure service calls are completed within the Service Level Agreement while following company policy related to inventory management, service call management, safety initiatives, and others
  • Troubleshoot and repair failed IT hardware in retail store and/or office settings
  • Pick up shipped good service parts and drop off defective service parts on a timely basis
  • Provide exceptional customer service
  • Edit all aspects of web-based service tickets assigned to the service zone (includes providing in route and onsite statuses, comprehensive notes, resolution information, equipment information, and closure detail)
  • Maintain spare and parts inventory in van for multiple customer environment; record accurate usage of service parts as dictated by the service management system; Maintain constant adherence to inventory control practices and standards
  • Complete ad hoc or project-based IT hardware installation tasks and support cabling projects as needed
  • Complete staging / integration services of IT hardware as needed

Vacancy expired!


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