T2 Technical Support Engineer

Piper Companies is seeking a T2 Technical Support Engineer for a technology firm in the Portland, Oregon area. The T2 Technical Support Engineer role is remote until there is a return to work plan after COVID. The T2 Technical Support Engineer will be responsible for troubleshooting and solving complex technical problems. The average caseload for the T2 Technical Support Engineer would be an average of 3-5 cases per day. Responsibilities for the T2 Technical Support Engineer include: • Understand the current technical environment, problem solve, and troubleshoot complex technical issues • Interact directly with customers to troubleshoot technical issues • Communicate and escalate complex technical issues • Collaborate with colleagues to seek out additional training and knowledge transfer Requirements for the T2 Technical Support Engineer include: • 3+ years of Windows Server and/or Linux technical troubleshooting experience with customers • Proficient with Active Directory and SQL • Experience with Exchange, One Drive, Office 365, or NetApp Storage are a plus • An interest working directly with customers and working in a support role • An interest problem solving and resolving complex issues • Proficient in basic networking • Strong verbal and written communication skills • Bachelor's Degree and/or relevant work experience Compensation of the T2 Technical Support Engineer include: • $70,000 - $85,000 annually with a full comprehensive benefits Keywords: TSE, Technical Support Engineer, Customer Support Engineer, Windows, SQL, Exchange, Active Directory, AD, One Drive, Office 265, NetApp storage