25 Jan
Desktop Support Technician I
District of Columbia, Washington , 20001 Washington USA

Vacancy expired!

Job Brief Entry Level Desktop Support position mainly for workstation imaging and deployment.We're going places, hop on board. Our value is in our employees - smart, passionate, and fun people. Grow with us! As a growing company, every NuAxis Innovations employee impacts the growth, success, and direction of this company. We all share a true passion for technology and enjoy working together to develop solutions, share ideas, and exchange knowledge. At NuAxis Innovations, we celebrate diversity and the unique perspective each team member brings to his/her job, team, and community. We are currently seeking a Desktop Support Technician l for a full-time position. Job Summary: We are currently seeking a Desktop Support Technician l for a Full-Time position. This role is primarily responsible for imaging and deploying workstations in an Enterprise environment. Travel may be required to various locations throughout the United States to deploy workstations. We are looking for an entry level and highly motivated individual for this role. This is an Enterprise Operations Support role, as such it will require a commitment on your part as well as ours. Essential Functions: Some of the primary responsibilities of this role would include:

  • Imaging and deploying workstations using SCCM as the deployment tool
  • Remote and desk side computer support for deployed workstations
  • Owning, tracking, and resolving Information Technology (IT) incidents and requests for imaged and deployed workstations using Remedy Ticketing System.
  • Inventory Tracking
This support role requires a service-oriented mentality, high sense of ownership of the incidents, problems, and requests, focus on managing and resolving issues in alignment with the SLAs, establishing and maintaining communication with technology customers to keep them updated with status of their requests, and proactively escalating any issues that cannot be resolved within the established timeframes. Education & Experience:
  • High school diploma or equivalent. Bachelor's Degree preferred.
  • 6 Months to 1+ years of experience
  • Enterprise call center, help desk, service desk, desktop support operations experience
  • Configuring, installing, troubleshooting, and maintaining MS Windows operating systems
  • CompTIA A+ Certification - preferred
  • Microsoft Certification (e.g. MCTA, MCSA, MSCE, MCSM, etc.) preferred
  • Apple Support Certification preferred
Knowledge Requirements:
  • Active listening skills and effective communication strategies
  • Critical thinking skills
  • Enterprise ticketing application experience - Remedy Service Management experience preferred.
  • Installation and maintenance of Windows OS
  • Installation and maintenance of Apple preferred
  • Installation/updating of desktop software
  • Remote desktop connections
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: NuAxis is an IT Services firm providing innovative solutions to the U.S. Federal Government using state-of-the-art technologies, architectures, and life cycle management. We are a Certified Microsoft Partner with extensive Microsoft technologies experience. Our services portfolio includes Project Management, Application Development, Infrastructure Management, and Security Management. We offer competitive salaries, an attractive benefits package, and the opportunity to learn from experts. High technology small business with long-standing U.S. Federal Government experience Visionary executive leadership Expert professional services team comprised of highly skilled engineers and software developers Rapid growth over the last several years. NuAxis is an Equal Opportunity/Affirmative Action Employer including Vets and Disabled. Employment contingent upon successful completion of a background investigation. At NuAxis Innovations, we are committed to a comprehensive employee benefits program that helps our employees stay healthy, feel secure, and maintain a healthy work/life balance. NuAxis Innovations benefits include medical, dental, vision, spending accounts, disability, basic and supplemental life insurance, a 401(k) plan, paid time off, and additional voluntary benefits. More specific information on benefits eligibility will be provided as part of the interview process. #NAI #Dice

Vacancy expired!


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