25 Jan
Technical Support Specialist
Ohio, Kettering , 45409 Kettering USA

Vacancy expired!

Job Title: Technical Support Specialist

Location: Kettering, OH

Come join us:Vernovis is an Inc. 5000 consulting firm, helping companies complete critical business initiatives that are championed by their Technology and Financial leaders. Additionally, we offer expertise in the Cybersecurity space.Vernovis is looking for a Technical Support Specialist to join our clients growing IT Organization.

If interested, please contact Jonathon Dunaway at

Responsibilities:
  • Answer inbound calls participating in a Service Desk queue
  • Create, work and document tickets for Customers
  • Provide technical customer support via telephony and e-mail ticketing
  • Acknowledge and set expectations with Customers in a timely fashion
  • Troubleshoot basic to advanced technical problems. document results and escalate as needed
  • Provision, maintain and retire Active Directory accounts and information
  • Provision, maintain and retire Exchange mailboxes and resources
  • Provision, configure and ship mobile devices to Customers (Samsung, Apple, etc.)
  • Provide end-user support for mobile devices (Samsung, Android, SOTI, etc.)
  • Identify and purchase end-user equipment (desktop, laptop, monitors, peripherals, etc.)
  • Received and document receipt of goods for incoming orders
  • Install and configure workstation operating systems (Microsoft Windows)
  • Install and configure workstation applications (Microsoft, Adobe, VPN Client, etc.)
  • Measure and maintain inventory levels of supplies (keyboards, mice, headsets, etc.)
  • Troubleshoot end-user device network connectivity (Wired, wireless, VPN, etc.)
  • Install, configure and troubleshoot peripheral devices (printers, scanners, media, etc.)
  • Troubleshoot, coordinate and verify hardware warranty repairs (HP)
  • Participate in on call rotation
  • Other reasonable duties assigned by Manager

Requirements:
  • Strong customer service and documentation skills
  • Strong verbal and written communication skills
  • Ability to identify and execute predetermined procedures
  • Demonstrated success managing multiple priorities while delivering results
  • Experience performing routine maintenance on laptop and desktop hardware
  • Experience installing and administrating a Microsoft workstation environment
  • Experience administrating Microsoft Active Directory Users and Computers
  • Experience administrating Microsoft Exchange and Exchange Online Mailboxes/Users
  • Experience provisioning and administrating end-user telephony devices
  • Experience installing and configuring workstation and server applications
  • Experience administrating Mobile Devices via Mobile Device Management
  • Demonstrated ability to follow directions and deliver results individually and as a team member
  • Demonstrated ability to establish and maintain effective working relationships with other employees, vendors and customers
  • Understands, adheres to and effectively communicates company polices and procedure
  • CompTIA A+, N+, CCNA, Microsoft or other industry certification(s)
  • Associates degree in a computer-related technology field or equivalent industry experience
  • Possess a valid driver’s license and a good driving record
  • Maintain a professional appearance as a representative of the company

The Vernovis Difference:Vernovis offers Health, Dental, Vision, Voluntary Short- & Long-Term Disability, Voluntary Life Insurance, 401K, Holiday Pay and Bonus Pay to you.Join our collaborative work environment so that we can all do our best work and learn from each other. Our core values fuel our decisions and guide our actions:Integrity – an uncompromising commitment to honesty and strong moral principles.Collaboration – a reliance on openness, knowledge sharing, focus and accountability to achieve shared goals.Extraordinary Service – a fundamental belief that we are in business to serve both clients and candidates in ways that exceed their expectations. Vernovis does not accept inquiries from Corp to Corp recruiting companies. Applicants must be currently authorized to work in the United States on a full-time basis and not violate any immigration or discrimination laws.Vernovis provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex, national origin, age, citizenship, disability, veteran status, or any other protected status.

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