25 Jan
Mobile Device Management Support Engineer
Vacancy expired!
- Deploying applications and configurations via Apple Configurator and MDM clients (MobileIron, AirWatch, Intune, Jamf, SCCM, Jenkins etc.)
- Utilizing Apple Business Manager (formerly Apple DEP)
- Assigning devices, cert renewals, APNS, supervision identities
- Troubleshoot application installation, network connectivity and management issues
- Monitor and triage help desk ticketing systems and SLAs
- Documentation skills - creating and updating knowledge base articles
- Adhere to team best practices. Cut once, measure twice mentality
- Worked in fast-paced production environments, where attention to detail and ability to multitask are vital
- BA of BS Degree in Computer Science, 5+ years’ MDM experience or
- 9+ years’ IT experience, 5+ years’ MDM experience
- 5+ years’ experience deploying, integrating, managing and troubleshooting MacOS and iOS in customer environments
- 5+ years’ experience managing Mac and iOS via Mobile Device management (MDM) solutions, including device enrollment, device and application management and troubleshooting
- Team player with desire to learn, grow in role and not afraid to ask questions. Accuracy and strong attention to detail are critical components of this role
- Proven ability to present technical content with supporting data to illustrate effectiveness of processes as a subject matter expert
- Previous experience as a DevOps Engineer
- Excellent verbal and written communication skills
- Experience with MobileIron and/or Jamf
- Programming languages (Python, Go, Swift, Bash)
- Experience with Jira Service Desk/Confluence
- Ability to build and modify APIs
- Experience with HTML/HTML 5, CSS, JS, ReactJS, TypeScript both web and mobile following platform specific guidelines and building robust APIs.
- Familiarity with code repositories and checking in code
Vacancy expired!