Content Strategist

Our mission is to create software and services that solve the world’s manufacturing challenges. Our software, Mastercam, is the most widely used CAM software in the world. Headquartered in Tolland, CT, we are a culture that embraces remote work, with a growing global team spanning three continents: Asia, Europe, and North America. As the industry leader, we strive to innovate, and we partner with our resellers and customers to make the impossible, well, possible.Being one of the oldest companies in the PC-based CAD/CAM industry, our longevity is fueled by our culture of caring for each other and our community. Our work environment reflects this care, with exceptional benefits and services you would expect of an industry leader. As a Greater Hartford Top Workplace, our focus has always been on creating a workplace that embodies the values we hold, and which, well, doesn’t feel like “work”, but more like a place that you want to be. If you have a passion for your work, an inquisitive nature, and a pride in exceeding the expectations others have set for you – then Mastercam may just be the place you have been looking for.

• Champion the team to build high quality content that meets the needs of a global customer and reseller community.
• Work with Creative Services management, User Experience, Product Managers, and other stakeholders, to identify business needs and define requirements for how users consume content.
• Develop content strategies based on company objectives, team objectives, and user needs.
• Effectively present product ideas, strategies, and designs to internal and external stakeholders.
• Design, develop, and manage content from both a front-end content design viewpoint and a back-end information architecture viewpoint.
• Organize and structure content so that it can be easily stored, retrieved, shared, and consumed.
• Plan the information architecture and functionality of content delivery platforms.
• Identify gaps in content and recommend new content to enhance customer and reseller learning.
• Create style guides, content guides, and editorial guides.
• Create and maintain prioritized and detailed work reflecting customer and business priorities.
• Validate and review new content features with internal and external stakeholders.
• Work with Creative Services management to contribute to long-term content roadmaps and overall release planning.
• Structurally-edit and copy-edit training content, technical documentation, and UI copy as needed.
• Support our Marketing and communication plans for company-wide content as needed.

• 5-7 years’ experience in content strategy. Information architecture, web design, technical documentation, instructional design or experience in similar technical role considered.
• Bachelor’s Degree in a content related, design related, or engineering related discipline, or equivalent experience.
• Proven ability to partner with writers, instructional designers, developers, and UX personnel to deliver results in a timely, agile manner.
• Practical experience and clear understanding of modern software development methodologies (preferably in an Agile environment).
• Proficiency in content design and development technologies including modern web standards and interactive training and instructional standards.
• Advanced knowledge of accessibility standards (WCAG, ADA Section 508, etc.) and internationalization best practices for content development and information design.
• Keen ability to copy-edit and structurally-edit content and make content nimble, agile, scalable.
• Ability to prototype and mock-up design ideas.
• Skillset to envision how to produce and deliver compelling, inviting, and usable content.
• Experience with the development of videos, blogs, articles, and task-based instructional content.
• Understanding of developer focused content & the needs of a technical developer audience is a plus.
• Organized and focused with a strong attention to detail.
• Critical and analytical thinking skills and the ability to think creatively/outside-the-box.
• Excellent communication and planning skills.
• Able to scale processes.
• Understanding of the customer experience to deliver the right message.
• Able to offer innovative approaches to communicate company strategy.
• Proven ability to “future proof” content.
• Works well within a team environment.
• Excellent problem-solving skills.