UVA's School of Medicine is seeking either a new Tech Support 1 or Technical Support 2 to join our Desktop Support team. This position assists users and departments in providing support for desktop, mobile computing, and client/server technology. Serving over 5,000 clinical, education, administrative, and research customers; you will support our mission in "Providing excellence, innovation and superlative quality in the care of patients, the training of health professionals, and the creation and sharing of health knowledge within a culture that promotes equity, diversity, and inclusiveness." The selected applicant will have strong customer service and technical documentation skills, be excited about managing small to medium scale projects, and have existing knowledge of networking terminology standards and protocols.The Technical Support 2 position will be responsible for solving additional problems without review/immediate supervision and perform longer-term assignments. You will train, serve as a resource, and provide guidance to colleagues. The Preferred candidate would be highly proficient in organizing complex departmental moves and implementing the changes. They would be responsible for insuring department or person is fully functional after move. Must follow all procedures to work with both ITS and the Medical Center for jack activations. Update new locations in asset management system. Duties and Responsibilities Include:
- Analyze current and proposed departmental/user hardware and software systems; develop and maintain systems for the various constituencies within the unit.
- Imaging and rebuilding devices utilizing SCCM and KACE.
- Configuration, delivery, and setup of equipment including but not limited to desktops, monitors, laptops, docking stations, networking printers, web-cams, large wall displays, etc.
- Troubleshooting of hardware, network, operating systems, applications, access, and remote connectivity complications.
- Swiftly address technical support issues of faculty, and staff for a variety of computer applications and systems.
- Provide support for requests and incidents related to file share, server and applications access (including but not limited to: Office 365, MS Office, Epic, Duo, Cisco AnyConnect, BigIP Edge VPN), Mobile Iron, VoIP, Mobile Devices, Malware, Security.
- Coordinate work with a variety of IT teams across grounds to manage tasks and provide the highest level of customer satisfaction.
- Ticket and workflow management in multiple systems including ITSM, Remedy, and Service Now.
- Consultation/training with customers on usability, IT technology, hardware purchases.
- Maintain detailed and accurate documentation for reporting.
- Additional responsibilities may be assigned.
Minimum Requirements for Technical Support 1 (Only one of the following combinations required): - Education: Bachelor's degree in Computer Science, MIS, Computer Engineering or related discipline.
- Experience: None. Relevant experience may be considered in lieu of a degree.
- Licensure: None.
Minimum Requirements for Technical Support 2 (Only one of the following combinations required): - Education: Bachelor's degree in Computer Science, MIS, Computer Engineering or related discipline
- Experience: At least one year of experience. Relevant experience may be considered in lieu of a degree.
- Licensure: None
Additional Requirements for both positions:- Knowledgeable in a wide variety of hardware.
- Working knowledge of networking standards and protocols.
Must be available to work on-site in Charlottesville, VA.Technical Support 1 anticipated hiring range: $20.00 - $23.00 per hour (equivalent to $41,600 - $47,840 annually)Technical Support 2 anticipated hiring range: $22.00 - $25.00 per hour (equivalent to $45,760 - $52,000 annually)TO APPLY:Complete an application online and attach:1- Cover letter to include your interest in the position and your knowledge, skills, abilities, and experiences2- Resume or CVInternal UVA Applicants: Please apply through your Workday Home page, search "Find Jobs", and search for "XXXXXXXX". External Applicants: Please visit UVA job board and search for "XXXXXXX"Review of applicants will begin XX,XXXX, and the position will remain open until filled.Please note that you MUST upload ALL documents into the CV/Resume box. Applications that do not contain all of the required documents will not receive full consideration. For questions about the application process, please contact Rhiannon O'Coin, Senior Academic Recruiter.Click these links for more information about UVA and the Charlottesville community.Physical DemandsThis is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.Position Compensation Range: $16.31 - $32.63 HourlyCOVID Vaccination Requirement and GuidelinesPlease visit the UVA COVID-19 Job Requirements and Guidelines webpage prior to applying for current information regarding vaccination requirements and guidelines for employment at UVA.The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician's Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. The selected candidate will be required to complete a background check at time of offer per University Policy.The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physicians Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.