Service Technician CopiersPrinters

Service Technician needed for a reputable independent dealer in Portage, MI to service a client base throughout Southwest Michigan. The candidate will be required to service a full product line of Kyocera copiers and printers. Training/certifications will be provided. Networking ability for this position is preferred as well as a high level of customer service skills. Compensation will be commensurate from experience.

Purpose:

Serves customers by identifying their needs; engineering adaptations of products, equipment, and services.

Repairs and maintains office equipment by performing diagnostic tests; cleaning, repairing, or replacing parts and components.

Maintains customers’ operations by maintaining equipment performance.

Provides a high level of customer service and technical support.

Duties:

Plans office equipment service work by studying complaints and requests; planning, routing, and confirming service appointments.

Maintains customer rapport by greeting customers upon arrival at the location; understanding equipment complaints.

Ensure service work is not disturbing the daily activities of the organization.

Sets-up equipment by delivering, unpacking, assembling, and completing diagnostics; obtaining acceptance by the customer.

Installs systems and products by ordering and delivering components; installing equipment; programming systems; completing acceptance tests.

Maintain equipment through proper testing and troubleshooting.

Provide technical support and troubleshooting for all service department programs and manage service tickets.

Determines causes of office equipment failure by attempting to operate equipment; observing functioning; conducting diagnostic tests using meters, signal generators, and oscilloscopes; researching engineering and service manuals.

Provides customer support by providing training; responding to requests; resolving problems both on-site and on the telephone.

Completes preventive maintenance by cleaning, lubricating, and adjusting parts, assemblies, and components.

Documents service actions via cellphone accessed web interface.

Complies with regulations by adhering to codes, specifications, and rules.

Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills / Qualifications:

Higher consideration given to candidates with OEM certification

Functional and Technical Skills

IT knowledge, moderate to above-average computer skills

Prior experience with printer support, manufacturing, or service (preferred)

Solid technical support skills

Mechanical Inspection Tools

Tooling

Equipment Maintenance

Customer Service

Customer Training

Client Relationships

Results Driven

Organization

Problem Solving

Attendance

Dependability

Flexibility

Multi-Tasking

Independence

Team-player

Verbal Communication

Written Communication

Reporting Skills

Confidentiality

Quality Focus