Information Systems & Business Operations Specialist

Job Description

• Standard Troubleshooting on Service Desk tickets - Computer, Printer, Network, Microsoft, etc.
• Hardware purchasing, imaging, data transfer, deployment
• Fixed Asset maintenance - Inventory, disposal, etc.
• Server room maintenance - Server, racks, remote desktops, etc.
• Cybersecurity communication and escalation
• Networking support - VPN, Wireless, LAN
• Daily, Weekly, Monthly, Quarterly IS basic task completion
• In-office desk setup
• Phone (Avaya/VoIP) system support - Assigning new extensions, removing inactive users, twinning
• Disaster recovery preparation
• Annual IS Audit - Maintain standards year round and participate in annual audit

• Data pull & review for Operations - Performed weekly, meetings hosted by DBO
• Project identification, vetting, and logging - As needed
• EDE reporting and troubleshooting
• Regional/Americas/GBO initiatives - Tool deployments, process reviews, network engagement/participation on calls etc.
• Quarterly Management Review Meetingparticipation
• Annual Operational Process Audit support and continued review

Qualifications

• Advanced PC hardware knowledge
• Basic PC imaging and deployments
• Basic networking (LAN/WAN, switch, router, RJ45, wireless)
• Basic windows server knowledge (install, server role setup)
• High School Diploma
• Excellent customer service skills; friendly, courteous, empathetic and helpful
• Effective interpersonal skills, including proven abilities to listen, comprehend, communicate clearly and concisely to obtain positive results
• Strong attention to detail and organizational skills
• Proven desire to learn and expand knowledge base
• Sense of urgency around all aspects of customer service
• Emotional resilience, can withstand stress
• Work effectively and productively with others
• Proficient computer skills, including Microsoft Office products (Outlook, Excel, Word, PowerPoint)
• Fluent in English

Additional Information

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.