Windows Admin(w/cloud and Kubernetes)
Vacancy expired!
Job Description
Mirantis is adding a
Windows Administratorto our team! We are seeking a Windows Administrator to provide world-class technical support for Mirantis Container Cloud technologies. These technologies include Mirantis Container Cloud, Mirantis Kubernetes Engine, Mirantis Secure Registry, and Mirantis Container Runtime. You are a friendly, polished communicator who is inherently interested in solving complex problems and delivering a high level of customer satisfaction with every customer interaction (via help content and tickets). You will work closely with Knowledge Management, Engineering, and Product Management to represent the voice of the customer.Mirantis’ Container Support team is on a mission to delight millions of developers and system administrators that rely on the Mirantis Container platform to build, share, and run their distributed applications. Our customer base spans from individuals to SMBs to large global enterprises. As Mirantis continues to experience hyper-growth, the Mirantis Container Support team is setting our sights to find creative ways to scale efficiency while simultaneously increasing customer satisfaction.
Main Responsibilities:Become an expert in Mirantis’ Container technologies and customer deployment environments
Engage with customers via email, remote meetings, and phone calls to support their operation of Mirantis Container platform technologies
Apply advanced troubleshooting techniques (debug and diagnose) on critical, highly complex problems that span multiple layers of the technology stack
Be an active participant in your team’s efforts to resolve our customer’s complex technical challenges
Partner cross-functionally with product and solution experts to co-develop reference architecture content
Create best-in-class help content and proactively perform audits for our publicly-facing knowledge management system
Identify and recommend process improvements to deliver the highest level of customer satisfaction
Maintain and track detailed records for all customer interactions in our internal ticketing system
Have fun!
Qualifications
BA/BS degree or equivalent practical experience
Active Directory
Windows Server 2016 thru 2022
Group policy troubleshooting
Power Shell
- 2+ years technical support experience at a high-growth SaaS technology company
Extensive experience troubleshooting remote Linux system issues
Experience troubleshooting Network issues (bare metal, virtual, cloud)
Strong written and verbal communication skills
Customer service focus
Experience and dedication to creating Knowledge articles
Knowledge of REST API and web applications
Familiarity with cloud services (Azure, AWS, GCP)
Familiarity with DevOps software such as Puppet, Chef, and Jenkins
Additional Information
What does Mirantis offer you?- Work with an establishedleader in the cloud infrastructure industry.
- Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies.
- Be a part of cutting-edge, open-source innovation.
- Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued.
- Receive a competitive compensation package with strong benefits plan and stock options.