25 Jan
Client Service - Senior Associate - R-689909
Missouri, Kansas city , 64101 Kansas city USA

Vacancy expired!

Job Roles and Responsibilities:Accountable to the client for all service deliverables versus contracts, SLAs, KPIsOwnership of all client escalations, issues and incidents to resolutionResponsible for ongoing review of op model effectiveness and driving required changesImplements review meeting structure and leads senior level meetingsCollaborates closely with CDM and drives accountability for delivery improvements to clientClosely interacts with Product, Business Onboarding teams and CDMCoordinates / manages new services, products, funds, market openings, client corporate activity, fund restructures closures etc.Leads client through change activity related to operating model enhancementsSupports CS Lead in all activities and deliverables to clientDaily/weekly/monthly service monitoring, production of client-specific MI and trendsInitiatives and project trackingMaintains client documentation tracker and action planProduction of client meeting material and performance reportingQualifications:Bachelors degree, preferably within Accounting, Finance or EconomicsAt least 3 years work experience in accounting, finance, mutual fund operations, loan servicing or related careerStrong computer competence (Microsoft applications: Excel, Word, etc.)Accuracy and detail-orientatedInterpersonal and oral communication skillsMultitasking capabilityAbility to work under pressure/deadlines driven environmentCOVID-19 Protocols: Complying with State Streets COVID-19 protocols is a condition of employment. Those requirements may vary depending on circumstances and legal requirements, and may include, without limitation, a requirement to be vaccinated (or have an accommodation), to disclose vaccination status, to provide evidence of vaccination status, etc.Equal Opportunity Employerminorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

Vacancy expired!


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