Computer Support / Deskside Support Technician (Lee Trevino)
Vacancy expired!
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Tech will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.
Requirements
Typically requires technical school certification or equivalent and 3 years of relevant experience
Ability to drive yourself to client locations (we provide company car/cell phone)
Ability to lift and or move various computer equipment up to 50 lbs.
Valid drivers license
RESPONSIBILITIES
Identify, diagnose, and resolve IT problems
Respond to client trouble tickets
Install, configure and troubleshoot hardware and software components to ensure usability.
Install and support Microsoft PC Systems and Microsoft desktop business applications.
Install and support Microsoft Server OS and associated systems.
Upgrade entire computer systems to enable compatible software on all computers.
Install and upgrade anti-virus software to ensure security at the user level.
Install and upgrade security on all user PCs and servers.
Perform tests and evaluations on new software and hardware.
Provide computersupport to users.
Establishing good relationships with all departments, customers and colleagues.
Oversee and manage daily backup operations.
Manage technical documentation.
Primary responsibility is to provide excellent customer service
Ability to maintain a pleasant, reassuring business demeanor in the midst of solving a problem or crisis.
Must have own networking troubleshooting tools (toner, tracer etc) and be familiar with networking best practices.
Candidate must be flexible and work earlier or later depending on Customer's needs with little to no advanced notice.
Work Hours are typically Monday to Friday
Job Type: Full-time
Salary: $12.00 to $13.00 /hour
Vacancy expired!