Network Technician II

The Network Technician is responsible for the support of routing, switching, troubleshooting, network hardware, customer relations, and all services within the clients’ infrastructure. It will provide the client with expert network operational support of the enterprise-wide network, including participation in planning, installation, maintenance, management, and coordination.Essential Functions:

• Plan, install and maintain network equipment, security devices, and related hardware and software to maintain optimal performance and operation
• Assist in data center installs, provision network access ports and physical cable infrastructure for data center systems
• Monitor the performance of network devices to identify problems and bottlenecks, and provide evidence when it is not the network
• Monitor operations, identify and correct problems, and forecast resource requirements
• Work on network projects, independently and as part of a team, including routing protocol integrations; software upgrades; wireless networking initiatives; and security
• Create new and update existing documentation
• Provide technical direction to co-workers on the computer and network usage and offer comprehensive advice and instructions
• Fostering excellent relations with the customer and the team on the behalf of Denali Advanced Integration

• Associates' degree in Computer Science, Information Systems or related field or Certifications in a relevant field (CCENT, Network+, CCNA)
• 3-5 years of experience
• At least three to four years of experience with LAN and WAN technologies + wireless, to include:
  • Experience with packets captures, routing protocols, security, wireless, network node scanning, VPNs, firewalls, network management platform, and ITIL framework
  • Experience with installation, operations, maintenance, and support, to include routers, switches, cabling, firewalls, LDAP, etc.
• Knowledge and expertise in local and wide area networking, wired and wireless communications
• Knowledge of layer 2 switching and layer 3 routings including dynamic routing protocols (specifically BGP and OSPF)
• Knowledge of software applications, and MS Office (Outlook, SharePoint, Word, Excel & Access)
• Strong problem-solving, decision-making and customer service skills
• Strong documentation and communication skills in both verbal and written forms
• Able to establish and maintain effective working relationships with co-workers and others, interacting and maintaining a strong sense of teamwork and collaboration
• Able to comprehend, analyze and research problems of a complex nature, make judgment decisions and recommendations as to their solution
• Able to effectively present information and respond to questions from managers, clients, and customers
• Able to read, analyze, and interpret documents and technical procedures
• Able to solve practical problems and deal with a variety of concrete variables in situations where some standardization exists
• Able to effectively prioritize heavy workload, meet tight deadlines, and solve a range of problems in straightforward situations
• Able to respond quickly in emergency situations and provide 24/7 on-call assistance as needed